ANURAG SARASWAT
Toronto,Canada
Summary
Experienced Store Manager with 9+ years of dedicated service, excelling in customer service, team leadership, and operational management. Committed to maintaining store standards and driving market expansion through proactive planning and strategic solutions. Strong negotiation and analytical skills, with a track record of resolving customer complaints and complex sales issues. Seeking new opportunities to leverage my expertise and drive success in the retail sector.
Overview
9
9
years of professional experience
Work History
Store Manager
Girish School Uniform House
02.2015 - 01.2024
- Providing excellent customer service and addressing customer inquiries and concern
- Demonstrating proficiency in point-of-sale system
- Collaborating with schools to fulfill uniform requirement and handle special orders
- Providing comprehensive training sessions to retail sales associates to equip them with product knowledge, sales technique, and customer service skills
- Managing inventory operations, including receiving, restocking, and fulfilling online orders
- Ensuring accurate cash handling and completing daily reconciliation tasks
- Ensuring that the store layout, displays, and merchandise presentation are visually appealing and optimized to maximize sales and customer engagement
- Working closely with suppliers and manufacturer to ensure timely production and delivery of uniform items
- Monitoring sales performance and customer feedback to identify area of improvement and optimize product assortments
- Ensuring compliance with store policies, procedure, and safety regulations
- Participating in Trade shows and events to showcase school uniforms offering and building relationship with potential clients.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
MBA - Marketing
Sadhana Centre For Management & Leadership Development
Pune, India01.2009
B. E. (Information Technology) - Information Technology
Institute of Engineering & Technology
Agra, India01.2007
Skills
- Customer Service
- Strong Relationship Management
- Store Maintenance and cleanliness
- Account Management
- Negotiation & Analytical Skills
- Training and supervising Retail Sales Associates
- Inventory Management, stock receiving, replenishment
- Training and Development
- Proficient in managing Point-of-sale system
Accomplishments
Letter of Appreciation from La Roue De Secours a French NGO for demonstrating remarkable professionalism in Customer service.
References
Available upon request
Languages
English
Full Professional
Timeline
Store Manager
Girish School Uniform House
02.2015 - 01.2024
MBA - Marketing
Sadhana Centre For Management & Leadership Development
B. E. (Information Technology) - Information Technology
Institute of Engineering & Technology
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