Summary
Overview
Work History
Education
Skills
Languages (Fluent)
Recognition
Hobbies and Interests
Timeline
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ANURAG NAITHANI

Edmonton,AB

Summary

A results-driven professional with a strong background in customer relations, sales, and management. Proven track record in converting leads, building lasting relationships, and resolving conflicts to enhance customer satisfaction. Skilled in data analysis, effective communication, and time management, ensuring a smooth and engaging experience for clients. Ready to bring these strengths to contribute effectively in a new role.

Overview

10
10
years of professional experience

Work History

Brand Ambassador

Ralph Lauren
07.2024 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Manager

Skechers South Asia Pvt Ltd.
05.2022 - 07.2023
  • Conducted weekly sales training sessions for staff, leading to a 10% improvement in average sales per employee
  • Achieving sales targets with KPIs as per company standards
  • Weekly and monthly business review with upper management for smooth functioning of store business
  • Weekly stock planning with merchandiser by analyzing sales trends and sales through of articles
  • Taking care of compliances, cash, billing, inventory management, roaster planning, and opening, and closing process of the store
  • Maintained compliance with company policies and procedures, achieving a 100% audit score and ensuring consistent and positive customer experience
  • Introduced visual merchandising improvements, leading to a 20% increase in product visibility and a 15% increase in sales of featured items
  • Achieved 100% accuracy rate in inventory management through implementation of weekly scanning system, reducing instances of stockouts and overstocking.

Manager

Hawk Tattoo Studio
12.2020 - 05.2022
  • Led a team of 6 artists to increase monthly revenue by 25% within the first year through targeted marketing campaigns and improved client retention strategies
  • Implemented a new scheduling system that reduced appointment wait times by 30% and increased overall client satisfaction ratings by 15%
  • Streamlined studio operations by implementing efficient scheduling and project management systems
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.

Fashion Consultant

Dune London
02.2019 - 12.2020
  • Processed an average of 50 customer transactions per day, maintaining a 100% accuracy rate in cash handling
  • Recognized for outstanding customer service, receiving an average satisfaction rating of 4.8 out of 5 from customer surveys
  • Boosted sales revenue through effective upselling and cross-selling of fashion products.

Sr. Executive Customer Relations

Addabooking.com
07.2015 - 12.2018
  • Converted customer inquiries into successful sales through effective communication and targeted follow-ups.
  • Managed customer relations consistently to ensure high levels of satisfaction and long-term engagement.
  • Conducted regular customer feedback surveys, achieving an average satisfaction score of 4.5 out of 5.
  • Resolved customer issues promptly, enhancing the overall customer experience and loyalty.
  • Streamlined customer support processes by analyzing data and implementing solutions that increased operational efficiency.

Guest Service Associate

Holiday Inn
04.2014 - 04.2015

Education

Post Graduate Diploma - Project Management

Fleming College
Toronto, ON
04.2024

Bachelor of Arts - Arts

Sridev Suman University
India
01.2017

Skills

  • Customer Relationship Management
  • Sales and Lead Conversion
  • Conflict Resolution
  • Sales Analysis
  • Data Analysis and Reporting
  • Attention to Detail
  • Interpersonal Skills
  • Project Management
  • Team Collaboration

Languages (Fluent)

English
Hindi
Punjabi

Recognition

  • Won Store of the Month award for achieving the highest sales in November 2022
  • Recognized (pan India) for making a short film on the brand history of Dune London.
  • Won Appreciation certificate Star of the Month in Holiday Inn (2015)
  • Appreciation Letter from a guest for excellent service (2015)

Hobbies and Interests

  • Watching Anime
  • Writing Poetries
  • Reading Novels (Fiction)

Timeline

Brand Ambassador

Ralph Lauren
07.2024 - Current

Manager

Skechers South Asia Pvt Ltd.
05.2022 - 07.2023

Manager

Hawk Tattoo Studio
12.2020 - 05.2022

Fashion Consultant

Dune London
02.2019 - 12.2020

Sr. Executive Customer Relations

Addabooking.com
07.2015 - 12.2018

Guest Service Associate

Holiday Inn
04.2014 - 04.2015

Post Graduate Diploma - Project Management

Fleming College

Bachelor of Arts - Arts

Sridev Suman University

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ANURAG NAITHANI