Anurag Naithani
Edmonton,AB
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
Work History
Customer Relations Executive
Loblaws
10.2023 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong customer relationships through attentive listening, empathy, and clear communication.
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
Store Manager
Skechers
05.2022 - 07.2023
- Achieving phenomenal sales through the highest standards of customer care.
- Achieving the sales target with KPI's as per the company standards
- Weekly and monthly business review with upper management for smooth functioning of the store business
- Weekly stock planning with merchandiser by analyzing the sales trend and sale through of the articles
- Coordination with visual merchandiser for product launch, props handling and regular store checkup to keep the store in best shape to maximize the sales
- Taking care of the compliances, cash, billing, inventory management, roaster planning, opening, and closing process of the store
- Grooming the team with regular sales, product, and effective communication training to bridge the gaps of the sales.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Studio Manager
Hawk Tattoo Studio
12.2020 - 05.2022
- Defined clear targets and objectives and communicated to other team members
- Implemented marketing strategies to promote the studio to potential clients
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
Fashion Consultant
Dune London
02.2019 - 12.2020
- Engaged with customers to effectively build rapport and lasting relationships
- Processed product returns and assisted customers with other selections
- Solved customer challenges by offering relevant products and services.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
Sr. Executive Customer Relations
Addabooking.com
01.2016 - 12.2018
- Managed customer relations on an ongoing basis to maximize customer retention
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Guest Relations Supervisor
Worlds of Wonder Water & Amusement Park
07.2015 - 01.2016
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations
- Resolved problems, improved operations, and provided exceptional service
- Worked with Groups to understand needs and provide excellent service.
- Enhanced guest satisfaction by efficiently resolving issues and addressing complaints in a timely manner.
Guest Service Associate
Holiday inn Mayur Vihar
04.2014 - 04.2015
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Pursuing Post Graduate Diploma in Project Management -
Fleming College
04.2024
Bachelor of Arts -
Sridev Suman University
01.2017
Skills
- Customer Service
- Attentive learner
- Operation Management
- Store Management
- Negotiation and Communication
- Photoshop, MS Excel, and Word
- Cross-selling abilities
- Complaint Handling
Accomplishments
- Appreciation Letter from a guest for excellent service (2015)
- Won Appreciation certificate Star of the month in Holiday Inn (2015)
- Made and presented a short film on the brand history (Dune London) to Reliance group members including Darshan Mehta (CEO Reliance Brands Limited)
Awards
- Made and presented a short film on the brand history (Dune London) to Reliance group members including Darshan Mehta (CEO Reliance Brands Limited)
- Won Appreciation certificate Star of the month in Holiday Inn (2015)
- Appreciation Letter from a guest for excellent service (2015)
Hobbies and Interests
- Watching Anime
- Writing
- Reading
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Relations Executive
Loblaws
10.2023 - 03.2024
Store Manager
Skechers
05.2022 - 07.2023
Studio Manager
Hawk Tattoo Studio
12.2020 - 05.2022
Fashion Consultant
Dune London
02.2019 - 12.2020
Sr. Executive Customer Relations
Addabooking.com
01.2016 - 12.2018
Guest Relations Supervisor
Worlds of Wonder Water & Amusement Park
07.2015 - 01.2016
Guest Service Associate
Holiday inn Mayur Vihar
04.2014 - 04.2015
Pursuing Post Graduate Diploma in Project Management -
Fleming College
Bachelor of Arts -
Sridev Suman University
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