Sarika Sharma

• Refined team workflows to capitalize on individual strengths and maximize market share.

• Managed 5-member sales team activities to consistently meet 90% of sales quotas.

• Led regular team meetings to motivate sales personnel with tips,techniques and relevant information.

• Built a strong team by recruiting and developing top sales talent.

• Facilitated ongoing training to keep the sales team successfully closing deals

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Reviewed staff training needs and issued proposals to meet identified needs of re-profiling and development.

• Boosted brand awareness by creating and implementing effective digital marketing strategies.
• Build-on and develop relationships with our current clients.
• Manage the guest database and ensure that client’s details are accurate and UpToDate.
• • Ensure that all client correspondence is tracked and recorded, including quotations and contracts
• Submit weekly Sales & Marketing activity reports to the General Manager and Directors.
• Developed email marketing campaigns that resulted in higher open rates and clickthroughs.
• Generated reports to support development and implementation of marketing plans.

• Performs commercial preparations of Avaya IP Office, Avaya Audio/Video, Asterisk Call Center Solution/CISCO/Polycom audio-video solutions and IT hardware.

• Hands-on experience in Avaya Video Solutions like Scopia, Spaces and Huddle Room Solutions.

• Facilitate sales presentations and communications for upcoming opportunities and collaborative business efforts.

• Identify ways to build brand awareness through engaging campaigns that establish the company’s reputation, incite curiosity, and inform potential customers.

• Accomplished understanding of customer requirements and helped in providing suitable solutions.

• Skilled communicator providing the solution architect to the clients.

• Implement new ways of working, and improve internal processes.

• Experience working with the workflow, and document management of the project.

• Perform technical and commercial development for cloud-based solutions.

• Involved in Operations of the Service Calls and ensured timely resolution in coordination with Service Engineers.

• Independently heading the company’s Sales and Service CRM.

• Heading the marketing strategies like Cold Calling, Social-Media etc.