Anurag Kaushik
Calgary,AB
Summary
Results-oriented professional with 8+ years of experience seeking a challenging position in an organization to enhance my skill set and advance my professional journey. Known for excellent communication, planning, and prioritization skills, I am a dedicated administrative professional. Proficient in drafting reports, managing mail, and updating tracking spreadsheets. Demonstrated leadership abilities and expertise in optimizing personnel strengths through streamlined workflows. Detail-oriented administrative assistant with experience in customer service and office management.
Overview
10
10
years of professional experience
Work History
IT Services Manager
CONVERZENT TECHNOLOGIES
01.2017 - 02.2024
- Provide infrastructure support for new releases and deployments
- Interact with business team to understand service level agreements and communicate same to team members
- Conduct team meetings on regular basis to discuss about project issues and status
- Oversee infrastructure upgrades, modifications and deployments
- Conduct risk assessment and develop mitigation plans
- Perform root cause analysis of infrastructure problems and develop resolution plans
- Perform incident analysis and suggest action items.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Oversaw daily performance of computer systems and immediately responded to technical issues to keep network up and running.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Coordinated secure system access of users to various department systems and platforms.
IT Sales Executive
OPERANT INFOTECH PVT LTD
09.2013 - 12.2016
- Demonstrating and presenting product
- Maintaining regular contact with existing customers
- Sourcing potential new customers
- Advising customers on technology upgrades and related products
- Generating purchase orders and sales receipts
- Maintaining strong customer relations
- Attending product training courses and seminars
- Meeting sales targets
- Facilitate sales presentations and communications.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Technology - Mechanical Engineering
Kurukshetra Institute of Technology & Management
Kurukshetra University, Kurukshetra, India06.2013
Skills
- Excellent customer service skills and work experience
- Incident Management
- Knowledge management
- Team Collaboration
- Information confidentiality
- Risk mitigation planning
- Documentation Management
- Operating system management
- Network Administration
- Technical Troubleshooting
- Team Development
- Change Management
- Documentation and control
- Office Management
- Relationship Building
Availability
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Anytime
Languages
English
Full Professional
Timeline
IT Services Manager
CONVERZENT TECHNOLOGIES
01.2017 - 02.2024
IT Sales Executive
OPERANT INFOTECH PVT LTD
09.2013 - 12.2016
Bachelor of Technology - Mechanical Engineering
Kurukshetra Institute of Technology & Management
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