ANURAG CHUGH
Charlottetown,PE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Andrews Senior Care
03.2023 - 08.2024
- Lead daily administrative operations, including scheduling appointments, managing correspondences and maintaining organized filing systems
- Maintained accurate and confidential patient records, including medical histories, care plans and billing information, ensuring compliance with healthcare regulations
- Assisted with resident onboarding, address any concerns or needs and ensure a welcoming and supportive environment
- Ensured adherence to health and safety relegations
- Provided support to healthcare staff, including preparing reports, processing documentation and managing office supplies
Field Services Agent
Best Buy
10.2021 - 01.2023
- Educated customers on product features and maintenance tips
- Identified and fixed hardware malfunctions, performed software installations and updates and optimized system performances
- Installed and configured new technology products, including televisions and smart home devices by following industry standards and safety protocols
- Built and maintained strong relationship with customers by providing exceptional service and follow-up to ensure customer satisfaction
- Assisted with sales by recommending additional products and services that meet customer's needs contributing to overall store revenue
Security Officer
Condor Security
05.2020 - 09.2021
- Conducted regular patrols of premises, monitoring for suspicious activity and ensuring compliance with security protocols
- Responded promptly to alarms, emergencies and disturbances by taking appropriate action to mitigate risks
- Documented incidents, security breaches and suspicious activities in detailed reports
- Managed access to the facility by verifying identification and ensuring that only authorized personnel entered restricted areas
Team Leader
Tim Hortons
07.2020 - 09.2020
- Trained new staff, resolved employee conflicts including scheduling issues and cooperating with team to improve customer service experience
- Prepared Payrolls, maintained the invoices and all the paperwork in an orderly manner
- Monitored logistics by controlling quotidianly store's inventory
- Ensured that all health and safety regulations are strictly followed, maintained a clean, safe and compliant work environment
Front Desk Receptionist
Quality Inn and Suites
12.2019 - 05.2020
- Welcomed and assisted clients and visitors, registered visitors and maintained log for security purposes, ensuring a safe and secure environment
- Established strong relationship with clients and co-worker through excellent communication and customer service skills
- Handled customer complaints and concerns with professionalism and provided solutions or directed them to the appropriate department for resolution
- Coordinated with housekeeping, maintenance and other departments to meet guest needs
Education
Business Administration -
Alpha International Academy
Toronto, ON04.2021
Higher Secondary Education - Commerce
Dera Bhai Mastan School
Muktsar, Punjab04.2019
Skills
- Office Administration
- Critical thinking
- Attention to detail
- Problem solving
- Adaptability
- Customer service
- Time management
References
Available on request
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First-Aid CPR AED - Level C
Timeline
Administrative Assistant
Andrews Senior Care
03.2023 - 08.2024
Field Services Agent
Best Buy
10.2021 - 01.2023
Team Leader
Tim Hortons
07.2020 - 09.2020
Security Officer
Condor Security
05.2020 - 09.2021
Front Desk Receptionist
Quality Inn and Suites
12.2019 - 05.2020
Business Administration -
Alpha International Academy
Higher Secondary Education - Commerce
Dera Bhai Mastan School
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