Anurag Arora
Brampton
Summary
Offering over 15 years of experience in Public Relation, Customer Service and Sales & Marketing.Professional with strong background in client relations and account management. Skilled in managing client accounts, driving customer satisfaction, and improving efficiency. Focused on team collaboration and delivering results, flexible with changing needs, and reliable. Proficient in communication, problem-solving, and strategic planning, bringing value to any team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Account Specialist
Rogers Communications
07.2024 - 07.2025
- Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Oversee a portfolio of client accounts, ensuring satisfaction and retention through regular check-ins and support.
- Set and achieved company defined sales goals.
- Analyze client data to identify trends and opportunities for up-selling or cross-selling services.
- Monitor sales performance metrics and report on account activities to management.
- Ensure compliance with company policies and procedures while maintaining accurate records of client interactions and transactions.
- Stay informed about industry trends, competitor offerings, and market changes to better serve clients.
- Facilitated onboarding processes for new clients, ensuring seamless transitions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Neighbourhood Multi-Dwelling Unit Territory Representative
OSL (Bell Canada)
08.2022 - 06.2024
- Drive and support the sales of Bell’s residential products suite as a brand ambassador by hosting kiosk and presentation, canvassing and cold calling.
- Build and maintain solid relationships with various stakeholders (Superintendents, Property Manager, Resident Managers etc.) to ensure that Bell products and services are marketed to all prospective residents, driving sales in the MDU segment.
- Executed territory management strategies to optimize sales performance and customer engagement.
- Meeting with the team weekly to strategize target, track goals and reports on sales and marketing results.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Use sales force customer relationship management (CRM) system to manage your assigned territory and update sales order.
Assistant Manager
Punjab & Sind Bank
08.2013 - 05.2022
- Handling of advances/credit portfolio.
- Giving financial advice to clients, especially on matters related to savings, investments, loan & securities.
- Opening bank accounts for new and existing customers manage transactions & close accounts when necessary.
- Handling of deposit portfolio and foreign exchange remittance.
- Resolving client's issue & perform administrative tasks such as documenting their information & other related duties.
- Marketing & sales of various products of bank to customers.
- Handling of customer grievances/redressal.
- Customer Service Relationship Management.
Marketing Manager
Vardhan Enterprises
09.2009 - 05.2013
- Creating promotional information to drive business.
- Coordinating multiple channels of marketing.
- Managing budgets for marketing campaign.
- Building relationship with media outlets.
- Directing social media campaigns.
Education
Diploma - Human Resource Management
Canadian College of Business, Science & Technology
06-2024
B. Tech - Electronics and Communication Engg.
Lovely Professional University
01-2009
Skills
- Sales force: Customer Relationship Management
- Sales & Marketing
- Maintaining Customer Handling & Call Records Maintenance
- Revenue growth
- Time Management
- Team Oriented
- Business Development Strategies
Certification
Remic Mortgage agent course (RMAC)
Timeline
Client Account Specialist
Rogers Communications
07.2024 - 07.2025
Neighbourhood Multi-Dwelling Unit Territory Representative
OSL (Bell Canada)
08.2022 - 06.2024
Assistant Manager
Punjab & Sind Bank
08.2013 - 05.2022
Marketing Manager
Vardhan Enterprises
09.2009 - 05.2013
Diploma - Human Resource Management
Canadian College of Business, Science & Technology
B. Tech - Electronics and Communication Engg.
Lovely Professional University
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