Anuradha Sharma

Senior Analyst (August 2015 - 2017) | Project Coordinator (2018 - December 2023)

Key Achievements:

• As Senior Analyst (2015 - 2017), contributed to project success and demonstrated Salesforce expertise.
• Promoted to Project Coordinator in 2018 for exceptional performance and leadership skills.

Key Competencies:

• Salesforce Integration and Project Management:Streamlined project workflows and optimized business processes through Salesforce integration.
  
• Budgeting and Financial Oversight:Developed meticulous project budgets, ensuring accurate tracking of billable hours and expenses.
  
• Timeline Management:Led Salesforce integration projects from initiation to delivery, ensuring adherence to timelines.
  
• Stakeholder Engagement:Coordinated meetings with external stakeholders to introduce initiatives, collaborating on project plans.
  
• Relationship Building:Established strong relationships with external partners through open communication.
  
• Collaboration and Goal Achievement:Collaborated with teams to achieve project goals, demonstrating multitasking capabilities.
  
• Communication and Presentation Skills:Developed agendas and presentations for internal and external purposes.
  
• Fundraising and Grant Proposal Writing:Proactively sought opportunities and composed grant proposals for non-profit fundraising.
  

Salesforce Project Details:

• Salesforce Integration for Enhanced Collaboration (2016 - 2017):Implemented Salesforce features to streamline processes, enhancing project workflows.
  
• Client Relationship Management with Salesforce (2019 - 2020):Oversaw Salesforce implementation for client relationship management, improving stakeholder engagement.
  

Professional Accomplishments:

• Successfully delivered multiple Salesforce integration projects, maintaining high standards of quality.
• Established and nurtured partnerships with external stakeholders through Salesforce initiatives.
• Demonstrated financial acumen by consistently tracking project budgets without discrepancies.

• Project Invoicing Leadership:Spearheaded project-related invoicing processes, ensuring accuracy and adherence to timelines.
  Conducted secondary quality checks on financials and PNR details to support project requirements.
  
• Proactive Communication and Customer Handling:Proactively communicated with AMEX counterparts for quick query resolution, maintaining seamless project billing.
  Handled customer queries and escalations with strong problem-solving skills, ensuring project satisfaction.
  
• Daily Reconciliation and Email Management:Conducted daily reconciliation of project-specific billed and unbilled transactions, promptly addressing discrepancies.
  Managed end-to-end responsibilities for project-specific group email, meeting project SLA timelines.
  
• Reporting and Financial Analysis:Compiled and shared weekly/monthly MIS reports, emphasizing project SLA/accuracy inputs.
  Maintained aged debtor reports for a clear picture of project-related debt status.
  Prepared manual accruals as per vendor advice, specifically focusing on project's impact on financials.
  Evaluated variances between forecasted and actual figures for project-related financial planning.
  
• Audit Contribution and Training:Contributed to seamless monthly/yearly internal and external audits with a focus on project data.
  Provided On-the-Job Training (OJT) on project-related processes, including cost sheet, job costing, process costing, and contract costing.
  
• Recognition and Awards:Received monthly and quarterly awards for outstanding performance in project-related tasks.
  Earned a Customer Appreciation Award for zero-quality errors in project-specific invoice QC.
  Recognized by market and GBT Leader for exceptional job performance on project profitability and timely deliverables.
  
• Professional Development:Actively participated in company-oriented training programs, consistently achieving rewards and recognitions in project-related domains