Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Anuradha Pawar

Kitchener,ON

Summary

Solution Oriented Business Analyst offering 7+ years In Finance, Sales, Telecommunications, Retail Supply Chain, and IT sectors. Proficient in requirements analysis, system specifications, and Use Cases. Skilled in SDLC phases, Agile, and Waterfall methodologies. Effective in Joint Application Design, client relations, and problem-solving. Strong communicator, adept at multitasking and meeting deadlines

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Analyst

Harmen Global
Kitchener, ON
01.2022 - Current
  • Collaborate with cross-functional teams for eliciting customer needs, database design, and providing technical solutions aligned with business objectives.
  • Utilize Agile methodologies such as JIRA to design user stories and story points to run sprints, enhancing team collaboration and productivity.
  • Consistently improve project sponsor satisfaction through meticulous documentation of technology solutions using Business Requirement Documents (BRD), Requests for Proposals (RFP), Requests for Information (RFIs) and use cases.
  • Facilitate effective communication with internal stakeholders, technical teams, and SMEs, ensuring alignment throughout project lifecycle and measuring 100% continuous process improvement.
  • Create and maintain clear & comprehensive process documentation for end-users by implementing project management methods.
  • Developed reporting tools and dashboards, resulting in 20% reduction in manual reporting efforts and 10% increase in data accuracy.
  • Perform root cause analysis reviews to resolve issues against test cases, which effectively mitigated risk for rollout.
  • Translate business requirements into functional/non-functional specification ensuring on-time, on-budget project completion.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Apply honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Identified areas for improvement through gap analysis, resulting in 10% increase in client satisfaction based on feedback implementation.
  • Analyzed complex datasets to discern patterns and trends, offering actionable insights, and crafting business intelligence reports essential for strategic decision-making.

Senior Process Executive

Infosys BPM Ltd
Pune, Maharashtra
10.2012 - 05.2016
  • Analyzed requirements using diverse approaches, including extracting sample data from SQL queries, capturing screenshots, reviewing assorted reports, gathering information from external sources, and exploring various data models.
  • Streamlined database operations by implementing SQL optimization techniques, leading to 25% improvement in query performance and data retrieval efficiency across Oracle and MySQL platforms.
  • Facilitated meetings to mentor and influenced internal/external stakeholders during various sprint workshop sessions, which resulted in continuous improvement in performance and efficiency of project.
  • Collaborated with QA teams to define test cases and scenarios, ensuring that developed solutions meet business requirements and quality standards.
  • Engaged with project manager to develop and document project charter, project implementation plan, and feasibility studies, resulting in reduction in approval time by sponsor.
  • Achieved significant increase in project progress awareness by thoroughly analyzing business case and using data analysis techniques, including Key Performance Indicators (KPIs).
  • Participated in Agile Modeling initiatives, resulting in 30% increase in project efficiency and timely deliverables, while also demonstrating proficiency in SDLC, Scrum, and Use Cases methodologies
  • Provided support on tasks (ad-hoc reports) in dynamic work environment, showcasing ability to prioritize & adapt to changing project requirements.
  • Determined change management needs and defined behaviors for effective program management.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Implemented standardized reporting methodology using Microsoft Power BI to facilitate easy communication and interpretation.

Relationship Executive

Angel Broking Ltd
Pune, Maharashtra
06.2011 - 05.2012
  • Successfully acquired HNI & Ultra HNI clients, focusing primarily on generating broking revenue across Equity, Commodity, and Currency market segments.
  • Increased corporate customer engagement by 20% through strategic field visits and execution of targeted relationship and account development strategies
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Cultivated and maintained client relationships, delivering added value and expertise, resulting in enhanced client satisfaction and loyalty.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Facilitated workshops and seminars to educate customers on product features and benefits.
  • Utilized customer data analysis to pinpoint areas for enhancement, driving 15% increase in customer satisfaction; monitored feedback and produced insightful reports, enabling targeted improvements.
  • Proactively gathered stakeholder feedback, resolving customer complaints to enhance overall satisfaction and foster strong customer relationships

Education

Post-Degree Certificate - Information Technology Business Analysis

Conestoga College
Kitchener, Canada
04.2023

Bachelor of Science - Computer Science

Pune University
Pune, India
06.2010

Skills

    • Requirements gathering
    • Scope and project definition
    • Functional requirements
    • Business process improvement
    • Proficient with all Microsoft applications (Word, Outlook, Excel, Visio, Power point)
    • Superb communication skills
      • Analytical thinking
      • KPI Tracking
      • Business Process Mapping
      • Stakeholder Management
      • Project Management
      • User Acceptance Testing

Accomplishments

  • Recognized for managing multiple projects and tasks and resolving complex problems in a timely manner.
  • Boosted customer service resulting in 30% increase in team productivity and earning multiple rewards for being best performer.
  • Built SOP's, manuals for new processes and improving work flow reducing performance time from 4 hours to 1 hour.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Online Software Marketing - Notable revenue expansion by 20% increasing client satisfaction.
  • Client Interface - Worked in close collaboration with clients, providing wealth management advice.

Certification

  • Scrum Alliance - Certified Scum Master
  • Python Certification
  • Software Testing
  • IIBA ECBA - in progress

Additional Information

I have a five-year gap in my work experience attributable to familial responsibilities. During this time, I successfully managed a home-based business, generating income. In 2019, I initiated preparations for the immigration process, culminating in my relocation to Canada in December 2021

Timeline

Business Analyst

Harmen Global
01.2022 - Current

Senior Process Executive

Infosys BPM Ltd
10.2012 - 05.2016

Relationship Executive

Angel Broking Ltd
06.2011 - 05.2012

Post-Degree Certificate - Information Technology Business Analysis

Conestoga College

Bachelor of Science - Computer Science

Pune University

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Anuradha Pawar