Summary
Overview
Work History
Education
Skills
Timeline
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Anuradha Malhotra

Longueuil,QC

Summary

Organized Product Delivery Manager with 10+ years experience in Product ownership and management. Expertise in Agile methodologies and stakeholder communication. Proven track record in enhancing customer engagement through strategic product roadmaps and data-driven decisions. Skilled in SQL and JIRA, I excel in leading cross-functional teams to deliver impactful solutions that align with business objectives.

Overview

18
18
years of professional experience

Work History

Product Delivery Manager

Flexiti Financial
07.2022 - Current
  • Thrived in fast-paced, highly-adept multiple squads to build a product vision (primarily Customer Acquisition and Onboarding), short and long term Product Roadmap and Project Increment planning aligned with the organization's strategic priorities.
  • Prioritize and develop product features to align with Business Objectives including exponentially increasing the Customer Engagement.
  • Own end-to-end project planning, feature prioritization, backlog grooming user stories into detailed work order, execution, collaborate across teams (Legal, Architecture, UX, Data and Devops) and delivery for multiple concurrent releases (Web and Mobile).
  • Applied Agile project management and transformation techniques to projects and consistently coaching the teams.
  • Aggregated delivery status reports with defined KPIs for Business stakeholders from multi-disciplinary teams to unify progress tracking, ongoing accomplishments and planned milestones across projects through Looker Studio.
  • Monitor the User Experience and engagement and propose data driven decisions and plans for enhancements in accordance with Compliance and Regulations.
  • Highly proficient in vendor management, POC and implementing latest technologies for improved Product backlog generation (user workflows), statistics analysis (customer experience) and project metrics presentations.

Product Owner

Maples Group
09.2015 - 07.2022
  • As a product owner/business analyst, designing and documenting multiple in-house applications and tools from writing and validating the User Stories, implementing Agile methodology for development to Quality Assurance of product in order to facilitate the solutions in collaboration with Stakeholders, Development and Infrastructure teams.
  • Leading the IT Business Applications team by developing and implementing robust operational processes for Incident and Problem Management aligned to ITSM processes under ITIL framework in Service Now.
  • Building relationships with vendors to negotiate ideal terms for Business product and services agreements. Also introducing new products based on Business requirements to improvise performance and achieve business goals.
  • Utilizing SQL knowledge for Data Analysis and extraction and SSRS reporting for Business.
  • Collecting and analyzing data and initiating improvements to increase performance and support operational decision making.

Senior Business Analyst

Espire Infolabs
05.2012 - 02.2015
  • Gathering and understanding requirements and objectives from client and prepare the Requirement Specification, Application Design and Technical Design documents including – Data Flow, Class and Use Case Diagrams and ERD using Microsoft Visio.
  • Analyzed Work breakdown Structure (WBS), Estimation and Risk analysis of the client requirements.
  • Performed Quality Assurance, System Testing and maintained Defect Traceability Matrix.
  • Developed and released modules in applications in .Net Framework 4.0 using C# and LINQ with Agile methodology.
  • Configuration management using Team Foundation Server (TFS) to maintain versions of Documents, Code, Release and Test Plan.

Senior Software Engineer

Evalueserve
08.2010 - 05.2012
  • Gathering and understanding requirements from the clients for modules and preparing Application design documents and understanding documents.
  • Development of new modules in applications in .Net Framework 3.5 using C# and LINQ.
  • Working closely with the HR and Compliance Team to conform the IT Service Delivery through Incident, Problem and Change Management processes.
  • Provided Technical Support and Performed Risk Analysis for the new and current state applications.

Software Engineer

Mahindra Satyam
06.2007 - 07.2010
  • Monitoring and handling Service requests and Incidents raised by Business users which include both functional and operational issues and bug fixes.
  • Written test scripts and test cases and performed manual testing.
  • Worked extensively in the processes for Incident, Problem and Change Management throughout complete Enterprise Lifecycle process following the best practices and processes.
  • Supporting the PMO of the project in doing metrics analysis, Dashboards, monthly reports and invoicing.

Education

Bachelor in Information Technology -

Guru Premsukh Memorial College of Engineering
Delhi
06.2007

Skills

  • Product Vision and Strategy
  • Product lifecycle management
  • Stakeholder Management & Communication
  • Data-driven decision making
  • Agile Scrum methodology
  • JIRA and Confluence
  • Figma and MIRO
  • SQL, JQL, SSRS
  • Looker Studio
  • Incident, Problem and Change Management (ITIL v3)

Timeline

Product Delivery Manager

Flexiti Financial
07.2022 - Current

Product Owner

Maples Group
09.2015 - 07.2022

Senior Business Analyst

Espire Infolabs
05.2012 - 02.2015

Senior Software Engineer

Evalueserve
08.2010 - 05.2012

Software Engineer

Mahindra Satyam
06.2007 - 07.2010

Bachelor in Information Technology -

Guru Premsukh Memorial College of Engineering

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Anuradha Malhotra