Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anupsinh Vaghela

Edmonton,AB

Overview

6
6
years of professional experience

Work History

Front Office Executive Assistant (part-time)

HealthEcon Consulting
06.2021 - 04.2023
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed and updated customer information in database for accuracy.

Customer Service Associate (part-time)

Walmart
11.2021 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Client Relationship Manager

Ketav Consultant
02.2019 - 07.2021
  • Managed client inquiries and requirements through online and phone channels.
  • Served as a pivotal bridge between clients and technical teams, ensuring seamless communication and understanding of project specifications.
  • Implemented a client feedback mechanism, contributing to a more client-centric approach and improved service delivery.

Client Service Executive

Ketav Consultant
12.2016 - 01.2019

Education

Graduate Certificate - Global Business Management

Seneca College
Markham, ON
04.2023

Master of Arts - English Literature

Gujarat University
Ahmedabad, India
06.2006

Skills

  • Customer Service
  • Excellent Communication
  • Administrative Skills
  • Problem-Solving
  • Organization and Time Management

Languages

English
Full Professional

Timeline

Customer Service Associate (part-time)

Walmart
11.2021 - 05.2022

Front Office Executive Assistant (part-time)

HealthEcon Consulting
06.2021 - 04.2023

Client Relationship Manager

Ketav Consultant
02.2019 - 07.2021

Client Service Executive

Ketav Consultant
12.2016 - 01.2019

Graduate Certificate - Global Business Management

Seneca College

Master of Arts - English Literature

Gujarat University

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Anupsinh Vaghela