Anupsinh Vaghela
Edmonton,AB
Overview
6
6
years of professional experience
Work History
Front Office Executive Assistant (part-time)
HealthEcon Consulting
06.2021 - 04.2023
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
Customer Service Associate (part-time)
Walmart
11.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Client Relationship Manager
Ketav Consultant
02.2019 - 07.2021
- Managed client inquiries and requirements through online and phone channels.
- Served as a pivotal bridge between clients and technical teams, ensuring seamless communication and understanding of project specifications.
- Implemented a client feedback mechanism, contributing to a more client-centric approach and improved service delivery.
Client Service Executive
Ketav Consultant
12.2016 - 01.2019
Education
Graduate Certificate - Global Business Management
Seneca College
Markham, ON04.2023
Master of Arts - English Literature
Gujarat University
Ahmedabad, India06.2006
Skills
- Customer Service
- Excellent Communication
- Administrative Skills
- Problem-Solving
- Organization and Time Management
Languages
English
Full Professional
Timeline
Customer Service Associate (part-time)
Walmart
11.2021 - 05.2022
Front Office Executive Assistant (part-time)
HealthEcon Consulting
06.2021 - 04.2023
Client Relationship Manager
Ketav Consultant
02.2019 - 07.2021
Client Service Executive
Ketav Consultant
12.2016 - 01.2019
Graduate Certificate - Global Business Management
Seneca College
Master of Arts - English Literature
Gujarat University