Anupriya Santhakumar
Toronto
Summary
Professional with comprehensive experience in business operations and strategic planning. Strong focus on team collaboration and adaptable to changing needs. Skilled in data analysis, project management, and communication. Known for reliability, integrity, and achieving results.
Overview
7
7
years of professional experience
Work History
Business Officer
CIBC Bank
06.2019 - 03.2023
- Supervised and managed team tasks.
- Conducted training sessions for staff improvement.
- Set goals to meet key business objectives.
- Handled cheque processing.
- Conducted multiple quality assurance processes.
Administrative Assistant
Thai Cleaning Ltd
01.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with our contractors.
- Ensured accurate record-keeping with confidential employee data.
Call Centre Representative
Teleperformance
03.2016 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Diploma - Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON04.2020
Skills
- Project management
- Financial analysis
- Regulatory compliance
- Team leadership
- Data entry
- Customer service
- Quality assurance
- Record-keeping
- Time management
Languages
English
Full Professional
Timeline
Business Officer
CIBC Bank
06.2019 - 03.2023
Administrative Assistant
Thai Cleaning Ltd
01.2019 - 05.2020
Call Centre Representative
Teleperformance
03.2016 - 02.2019
Diploma - Accounting And Finance
Seneca College of Applied Arts And Technology
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