Hi, I’m
Anupom Das Opi
Charlottetown,Canada
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
years of professional experience
Work History
Rodd Hotels and ResortCharlottetown, Canada
Central Reservation Agent
03.2022 - Current
Job overview
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
Rodd Hotel and ResortCharlottetown, Canada
Front Desk Supervisor
06.2022 - 09.2022
Job overview
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
WalmartCharlottetown, Canada
Customer Service Specialist
01.2019 - 03.2022
Job overview
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
University of Prince Edward IslandCharlottetown, PE
BBA from Business Administration, Finance
12.2022
Skills
- Phone Etiquette
- Customer Reservations
- Upselling
- Verbal and Written Communication
- Financial Data Collection
- Customer Communication
- Reviewing Financial Paperwork
Timeline
Front Desk Supervisor
Rodd Hotel and Resort
06.2022 - 09.2022
Central Reservation Agent
Rodd Hotels and Resort
03.2022 - Current
Customer Service Specialist
Walmart
01.2019 - 03.2022
University of Prince Edward Island
BBA from Business Administration, Finance