ANUPINDERJIT KAUR GHAI
Calgary,AB
Summary
Dynamic leader with proven expertise in team supervision and performance improvement, honed at Jiwanjot Ghai Memorial Foundation. Excelled in staff training and problem-solving, enhancing team collaboration and achieving significant quality improvements. Skilled in coaching and mentoring, adept at fostering a culture of excellence and attention to detail.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
18
18
years of professional experience
Work History
Team Leader, Coordinator
Jiwanjot Ghai Memorial Foundation
11.2011 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Manager
Badshah Royal Restaraunt
07.2010 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Star Liquors
08.2006 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- deposited cash to bank
- performed cleaning duties
Team Crew Member
Mcdonalds
09.2007 - 06.2008
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers at drive-thru and took food orders.
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and demonstrating respect for all team members.
- Trained new team members by relaying information on company procedures and safety requirements.
- Boosted customer satisfaction by consistently providing friendly, efficient service during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Crew Member
Wendys Restaurant
08.2006 - 07.2007
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers at drive-thru and took food orders.
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and demonstrating respect for all team members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Maintained a clean, organized work environment with frequent sanitizing of surfaces and equipment.
- Prepared drinks and special treats, and packaged all food items appropriately.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
Education
Professional Cook - Cooking
Mrs Sandhu Homscience College
Ludhiana Punjab India05-1993
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Performance improvement
- Analytical thinking
- Goal setting
- Complex Problem-solving
- Quality improvement
- Overseeing daily activities
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Team Leader, Coordinator
Jiwanjot Ghai Memorial Foundation
11.2011 - Current
Manager
Badshah Royal Restaraunt
07.2010 - 12.2023
Team Crew Member
Mcdonalds
09.2007 - 06.2008
Cashier
Star Liquors
08.2006 - 05.2010
Team Crew Member
Wendys Restaurant
08.2006 - 07.2007
Professional Cook - Cooking
Mrs Sandhu Homscience College
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