Summary
Overview
Work History
Education
Skills
Certification
Technical Tools
Websites
Timeline
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ANUPAMA PADMINI SOUMIAN

London,Canada

Summary

Analytical and detail-oriented insurance and operations professional with over 7 years of experience spanning risk assessment, claims handling, client relations, and technical support. Skilled in preparing risk reports, conducting feasibility studies, and supporting compliance with regulatory standards. Currently completing a Postgraduate Certificate in Insurance and Risk Management with strong academic performance. Recognized for problem-solving, stakeholder engagement, and adaptability across international roles. Passionate about building a career in commercial underwriting, with a proven foundation in risk analysis and a commitment to pursuing the Chartered Insurance Professional (CIP) and Canadian Risk Manager (CRM) designations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Sutherland Global Services
Windsor, Canada
07.2022 - Current
  • Deliver Tier 1 and Tier 2 technical support for enterprise clients, troubleshooting hardware, software, and network issues for a diverse customer base.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, minimizing downtime and improving client experience.
  • Delivered high-quality technical support, consistently achieving over 95% customer satisfaction.
  • Strengthened communication skills by resolving client issues via phone and chat, with clarity and empathy.

Process Specialist (Intern)

PricewaterhouseCoopers International Limited.
London, Canada
01.2022 - 05.2022
  • Supported international mobility and tax compliance engagements by preparing and maintaining accurate client work records.
  • Prepared and filed Canadian tax returns and source documents in accordance with federal compliance standards.
  • Deployed tax questionnaires and guided assignees through the information-gathering process with professionalism and attention to detail.
  • Improved workflow by coordinating information requests and managing client mailboxes.

Senior Operations Expert

Allianz Global Corporate & Specialty
Kerala, India
10.2014 - 04.2020
  • Produced detailed risk reports for multinational corporations, assessing adequacy of controls and recommending mitigation measures.
  • Conducted desktop reviews on insurability for cyber insurance products.
  • Monitored emerging risks, industry regulations, and standards to support underwriting decisions.
  • Liaised with stakeholders to gather critical information for client risk assessments.
  • Enhanced operational efficiency by collaborating with finance teams to streamline invoice processes.
  • Awarded Employee of the Year (2018) for outstanding performance.

Community Development Volunteer

Raleigh International
Mysore, India
10.2013 - 01.2014
  • Organized rural community projects and career workshops for girls.
  • Recognized by the UK Prime Minister’s Office for international volunteering contributions.

Education

Postgraduate Certificate - Insurance and Risk Management

Fanshawe College
London, ON
12.2025

Postgraduate Certificate - International Business

Lambton College
Sarnia, ON
01.2022

Bachelor of Business Administration - Business Management

Kerala University
India
01.2019

Skills

  • Risk Assessment & Reports
  • Underwriting Support & Documentation
  • Business Process Improvement
  • Client & Broker Relations
  • Analytical & Decision-Making Skills
  • Customer Experience Excellence
  • MS Excel (Advanced)

Certification

  • Employee of the Year, Allianz Risk Consulting, 2018
  • Certified International Volunteer, UK Government.
  • Actively pursuing Chartered Insurance Professional (CIP) designation. Passed 4 out of the 10 papers so far.

Technical Tools

  • MS Excel (Advanced)
  • Power BI
  • Tableau
  • SQL
  • Alteryx
  • Salesforce
  • JIRA
  • Visio
  • Balsamiq
  • MS Project
  • Outlook

Websites

Timeline

IT Support Specialist

Sutherland Global Services
07.2022 - Current

Process Specialist (Intern)

PricewaterhouseCoopers International Limited.
01.2022 - 05.2022

Senior Operations Expert

Allianz Global Corporate & Specialty
10.2014 - 04.2020

Community Development Volunteer

Raleigh International
10.2013 - 01.2014

Postgraduate Certificate - Insurance and Risk Management

Fanshawe College

Postgraduate Certificate - International Business

Lambton College

Bachelor of Business Administration - Business Management

Kerala University

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