Anupama Dahal Sharma
Scarborough,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Crew Member offering outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
4
4
years of professional experience
Work History
Artisan
Eataly
09.2022 - Current
- Made-in-house mozzarella and deli meats
- Provided excellent customer service, meeting quality expectations
- Assisted team members to achieve goals
- Possess excellent knowledge of Italian cheese.
- Made 9.5% increase in sales compared to last month
- Skilled at working independently and collaboratively in team environment
Crew Member
A&W
02.2022 - 09.2022
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Dealt with more than 50 customer in daily basis.
- Worked well with teammates and accepted coaching from management team
Supervisor
ContentioLab
01.2020 - 11.2021
- Supervised 10 team members under me.
- Made 45% profit growth within six months.
- Had 10% growth in client and project.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Achieved results by working with staff to meet established targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
Post Graduate Degree - Global Business Management,
Centennial College of AppliedArts And Technology
Scarborough, ON08.2023
BBA - Management
Ritz College of Engineering And Management
Nepal 12.2019
Skills
- Guest Services
- Order Delivery Practices
- Food Preparation and Safety
- Interactive Communication
- Skills
- Menu Memorization
- Customer engagement
- Food running
- Product promotion
- Stocking and replenishing
- Verbal and written communication
- Cash Handling
- Telephone etiquette
- Food arrangement
- Cleaning and organization
Timeline
Artisan
Eataly
09.2022 - Current
Crew Member
A&W
02.2022 - 09.2022
Supervisor
ContentioLab
01.2020 - 11.2021
Post Graduate Degree - Global Business Management,
Centennial College of AppliedArts And Technology
BBA - Management
Ritz College of Engineering And Management
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