Summary
Overview
Work History
Education
Skills
Honors
Note
Timeline
Generic

Anupama B

Montreal

Summary

Resolving account and service issues for clients with one year of professional expertise in customer service. Successfully identified and resolved issues while pushing business goods and keeping committed, satisfied customers. Committed to achieving team success and going above and beyond expectations. Use the excellent organizational, research, and time management skills to handle incoming and outgoing calls, remote requests, and letters. Strong track record of achievement in customer service in hectic customer service centers.
Ambitious customer service representative who is committed to helping the business grow and be profitable. Outstanding problem-solving abilities, excellent communication, and a satisfying client experience.

Overview

1
1
year of professional experience

Work History

Customer Care Executive

Tech Mahindra
02.2023 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Promptly responded to inquiries and requests from prospective customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Kept accurate records of all customer interactions and transactions.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Evaluated client data in order to investigate problems, identify potential improvements, and maintain excellent service.
  • Increased sales by informing clients about goods and services.
  • Researched complex issues and coordinated prompt responses to online customer communications.
  • To address issues and increase sales, I spoke with clients about their concerns regarding goods or services.
  • Assisted clients by bringing a positive outlook and practical ideas to discussions.
  • kept an eye on electronic database, fax, and phone systems for incoming inquiries from customers.
  • Incoming calls were forwarded to the most qualified department after being directed to internal staff and departments.
  • Managed a high volume incoming calls and politely redirected callers to the right person.
  • Helped the office team with administrative tasks like scheduling, copying, and making phone calls.
  • kept the reception area tidy and clean to provide a good first impression on guests.
  • Gathered, sorted, sent, and dispersed mail and parcels.
    In order to maintain sufficient stock levels, I placed purchase orders and restocked office supplies.
  • Responded to calls and handled information requests from customers, suppliers, and other callers.
  • Received business letters and sent it to the appropriate staff members and divisions.
  • Professionally greeted new clients and guests and offered helpful, kind service.
  • Greeted each client warmly, responded to general inquiries, learned the purpose of the visit, and guided them to the appropriate offices.


Education

Post-Graduate Certificate - Palliative Care

Fanshawe College
Toronto, ON
12-2024

Skills

  • Invoicing
  • Call center operations
  • Security awareness
  • Documentation and reporting
  • Excellent problem-solving skills
  • Exceptional organizational skills
  • Customer relationship management
  • Quality assurance
  • Phone etiquette
  • sales
  • scheduling
  • Data base administration

Honors

Received the best honors from the organisation

Note

Ready to join immediately

Timeline

Customer Care Executive

Tech Mahindra
02.2023 - 03.2024

Post-Graduate Certificate - Palliative Care

Fanshawe College

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Anupama B