Summary
Overview
Work History
Education
Skills
Timeline
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Anupam Biswas

Calgary

Summary

Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.

Overview

6
6
years of professional experience

Work History

Store Associate

ZARA
01.2024 - 11.2024
  • Overseeing daily administration work like staffing, cash register settlement and maintain stocks on floor with maintaining the company KPI.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

The Travel Konnection
05.2023 - 11.2023
  • Cultivated global vendor relationships, enhancing service diversity and client satisfaction.
  • Managed quotations, ensuring mutually beneficial agreements with measurable outcomes.
  • Developed sales skills, effectively addressing international client needs. Improving overall compliance efficiency by 15%.
  • Strengthened company reputation through positive client and vendor interactions.
  • enhancing sales targets each quarter by 13% achieving more targets comprehensively.

Customer & Brand Support Associate

Amazon Conservation Association
04.2021 - 12.2021
  • Addressing global sellers' technical & non-technical queries via emails and chat (150+ daily)
  • Assisting brand owners to meet platform's listing requirements to sell their products with ease
  • resolving customer inquiry with the chat process through out North American clients with the satisfaction level of 92% overall
  • Monitored employee and customer interactions to assess quality of service.

Assistant Supervisor

Avenue Supermarts Ltd (Dmart)
03.2019 - 02.2021
  • Organized labeling, supervising allocation & racking of product along with billing and cash maintenance/settlements
  • Marking & Aligning products following FIFO method basis their ageing factors
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.

Education

Associate of Science - Logistics And Supply Chain Management

Humber Institute of Technology And Advanced Learning
Canada,Toronto
08-2024

Master of Science - International Business Management

University Of Messina
Italy, Messina
12-2022

Bachelor of Science - Hospitality And Tourism Management

West Bengal University Of Technology
India,Kolkata
07-2021

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Detail-Oriented Focus
  • Inventory control
  • Advanced Excel Skills
  • POS system operation

Timeline

Store Associate

ZARA
01.2024 - 11.2024

Sales Associate

The Travel Konnection
05.2023 - 11.2023

Customer & Brand Support Associate

Amazon Conservation Association
04.2021 - 12.2021

Assistant Supervisor

Avenue Supermarts Ltd (Dmart)
03.2019 - 02.2021

Associate of Science - Logistics And Supply Chain Management

Humber Institute of Technology And Advanced Learning

Master of Science - International Business Management

University Of Messina

Bachelor of Science - Hospitality And Tourism Management

West Bengal University Of Technology

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Anupam Biswas