Anup Thapa
London
Summary
A part of a team at Amazon fulfillment warehouse. Accurate packaging of the customer orders. A compassionate caregiver on providing optimal support to clients through personalized assistance and care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Support Worker Student
Extendicare Mcgarell
05.2025 - 07.2025
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation,
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
WAREHOUSE ASSOCIATE
Amazon
10.2024 - 02.2025
- A part of the great team at Amazon fulfillment warehouse
- Accurate packaging of the customer orders
- Aware the leadership about the damaged or missing items when packing
- Effectively communicate with the co-workers to ensure smooth workflow
- Consistently meet hourly and daily target for packing the shipment
- Always follow the company safety procedure which includes the use of proper PPE
- Report any hazards present in the workplace
- Always work in a team
- Punctual and hard worker
CUSTOMER SERVICE SUPERVISOR
SOLMARI Restro and Meetings
07.2019 - 08.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Maintained accurate records of customer interactions for future reference.
- Created reports on daily, weekly, monthly basis related to customer service.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to achieve excellent customer satisfaction levels.
- Interviewed, hired and trained staff to meet company objectives.
- Conducted regular training sessions for staff.
- Delivered fast, friendly and knowledgeable service to the customers.
- Monitored staff performance to ensure customer service standards.
CREW TRAINER
McDonalds
06.2009 - 08.2015
- Served customers at the counter, took payments including cash and EFTPOS.
- Ensured the smooth running of the kitchen area as well as the counter.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assigned crew members their duties and trained them.
- Made sure everyone in the restaurant is following procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Trained other employees in customer service, food safety, and performance requirements.
- Ensured that all safety protocols were followed during training sessions.
- Provided written evaluations of employee performance to management.
- Prepared food in the kitchen area.
- Maintained the cleanliness of the restaurant.
- Prepared and served coffees in the McCafé.
- Organized and stored the restaurant supplies when they get delivered.
Education
PERSONAL SUPPORT WORKER -
Academy of Learning Career College
07.2025
GED IN NETWORK TECHNICIAN - undefined
Canadian College of Business, Science and Technology
07.2024
ADVANCED DIPLOMA OF IT IN HIGH SCHOOL DIPLOMA - undefined
Australian Institute of Commerce and Language
07.2011
undefined
Gyanodaya Bal Batika Higher Secondary School
01.2009
Skills
- Order picking
- Lifting and sorting
- Patient care
- Complex Problem-solving
- Clear communication
- Sorting and labeling
- Multitasking and organization
- Problem-solving
- Wrapping and boxing
- Workplace cleanliness
- Basic math
- Order preparation
Certification
- Food Safety , 2023-11-01
- Smart Serve, 2024-01-01
Timeline
Personal Support Worker Student
Extendicare Mcgarell
05.2025 - 07.2025
WAREHOUSE ASSOCIATE
Amazon
10.2024 - 02.2025
CUSTOMER SERVICE SUPERVISOR
SOLMARI Restro and Meetings
07.2019 - 08.2022
CREW TRAINER
McDonalds
06.2009 - 08.2015
GED IN NETWORK TECHNICIAN - undefined
Canadian College of Business, Science and Technology
ADVANCED DIPLOMA OF IT IN HIGH SCHOOL DIPLOMA - undefined
Australian Institute of Commerce and Language
undefined
Gyanodaya Bal Batika Higher Secondary School
PERSONAL SUPPORT WORKER -
Academy of Learning Career College
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