ANUP SHARMA PAUDEL
Student
Victoria,BC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
F&B service
HYATT REGENCY
03.2018 - 06.2018
- Assisted management in inventory control efforts by monitoring stock levels and reporting shortages promptly.
- Displayed strong multitasking abilities while managing multiple orders simultaneously without compromising on accuracy or timeliness.
Industrial exposure
VIVANTA BY TAJ
04.2019 - 10.2019
- Exceeded performance expectations in multiple areas, including problem-solving, teamwork, and adaptability under pressure circumstances.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Guest Relation officer
The Dwarika’s Hotel
08.2022 - 11.2023
- Trained new staff members on company policies, procedures, and customer service standards.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
International Sales Executive
Swivt Technologies
12.2023 - 10.2024
- Managed international accounts by building strong relationships and maintaining open communication channels for better collaboration.
Education
Master of Arts - Tourism Management
Royal Roads University
Victoria, BC 05.2075 - 01.2080
Bachelor of Arts - International Hospitality AndTourism Management
Queen Margaret University
Edinburgh, UK 05.2075 - 01.2080
10+2 or Intermediate Level Degree - Science
KATHMANDU MODEL COLLEGE
01.2070 - 01.2072
School Leaving Certificate - undefined
KANTIPUR ENGLISH HIGH SCHOOL
Skills
Complaint handling
Food safety awareness
Sales reporting
Reservation management
Point of sale operation
Menu design
Customer service
Guest services
Team collaboration
Customer relationship management (CRM)
Quality assurance
Employee management
Leadership
- Student council member
- Helper during crisis
- Basketball team captain
Timeline
Master of Arts - Tourism Management
Royal Roads University
05.2075 - 01.2080
Bachelor of Arts - International Hospitality AndTourism Management
Queen Margaret University
05.2075 - 01.2080
10+2 or Intermediate Level Degree - Science
KATHMANDU MODEL COLLEGE
01.2070 - 01.2072
International Sales Executive
Swivt Technologies
12.2023 - 10.2024
Guest Relation officer
The Dwarika’s Hotel
08.2022 - 11.2023
Industrial exposure
VIVANTA BY TAJ
04.2019 - 10.2019
F&B service
HYATT REGENCY
03.2018 - 06.2018
School Leaving Certificate - undefined
KANTIPUR ENGLISH HIGH SCHOOL