Anup Bista
Etobicoke,ON
Summary
A compassionate and results-driven professional with a background in community service, addiction work, and customer-facing roles. Holding a Bachelor’s in Commerce and a diploma in Community Service and Addiction Work, I bring strong interpersonal and problem-solving skills. Experienced in managing teams, resolving conflicts, and providing support in fast-paced environments, I am committed to making a positive impact while continuously learning and growing in my career.
Overview
6
6
years of professional experience
Work History
FSA AGENT
DEXTERRA
Mississauga, Ontario
06.2024 - Current
- Provided assistance to passengers with special needs or disabilities.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Manager
Hakka Spoon Restaurant
Brampton, Ontario
02.2022 - 04.2024
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Distributed food to service staff for prompt delivery to customers.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Updated computer systems with new pricing and daily food specials.
- Resolved conflicts among employees in an effective manner.
- Optimized profits by controlling food, beverage and labor costs.
Supervisor
Canadian Tire Gas Station
London, Ontario
03.2019 - 12.2021
- Educated customers on loyalty programs and processed membership registrations.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Responded quickly to emergency situations such as fires or hazardous material spills.
- Sold store items and vehicle services to customers.
- Implemented loss prevention strategies to minimize shrinkage.
- Performed basic car services such as checking tire pressure and adding air when necessary.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Organized weekly staff meetings to discuss store operations and performance goals.
Education
Community Service And Addiction Worker
CIMT
Toronto, ON03-2025
Bachelors Of Commerce - Business
Veer Bahadur Singh University
India09-2018
A Levels - Accounting, Business
Trinity International College
Kathmandu, Nepal 06-2017
Skills
- Effective communication
- Family support
- CPR Certification
- Crisis Management Training
- Time management
- First Aid knowledge
- Continuing education
- Patience
- Resilience
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
Nepali
Native/ Bilingual
Timeline
FSA AGENT
DEXTERRA
06.2024 - Current
Manager
Hakka Spoon Restaurant
02.2022 - 04.2024
Supervisor
Canadian Tire Gas Station
03.2019 - 12.2021
Community Service And Addiction Worker
CIMT
Bachelors Of Commerce - Business
Veer Bahadur Singh University
A Levels - Accounting, Business
Trinity International College
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