Summary
Overview
Work History
Education
Skills
Languages
Reading, cooking, learning new languages, writing
Additional Information
Timeline
Generic

Anuoluwapo Osungade

Regina,CA

Summary

Enterprising Bi-lingual Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies, leads, and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.

Overview

7
7
years of professional experience

Work History

Leads Specialist

Avanti Body
09.2023 - 12.2023
  • Enhanced lead generation by implementing strategic marketing initiatives and targeted outreach efforts.
  • Utilized CRM tools, Forte, Meevo, and Call Tracking Metrics to manage lead information effectively, ensuring timely follow-up and accurate data tracking.
  • Managed approximately 50 outbound calls and SMS per day to and from customers.
  • Gained customer trust and confidence by demonstrating a helpful, compelling, persuasive, and composed professional demeanor.
  • Boosted sales conversion rates by effectively nurturing leads through the sales funnel.
  • Improved lead quality with thorough research, analysis, and precise targeting of potential customers.
  • Developed creative outbound calling scripts that effectively captured prospect interest resulting in higher appointment setting rates.
  • Leveraged advanced data mining techniques identifying untapped industry verticals which expanded our prospect pool substantially.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

IBLc MIGRATION (SALES)

Rogers Communications
02.2023 - 09.2023
  • Reduced data discrepancies for accurate reporting through diligent data validation and cleansing tasks.
  • Contacted a minimum of 20 existing Rogers business customers per day to review the current Business Phone equipment and back-end provisioning systems and assisted with setting up migration of their end-of-life business phone systems.
  • Collaborated with cross-functional teams to identify potential risks, addressing issues proactively to minimize impact on project timelines.
  • Enhanced stakeholder communication by providing regular status updates and progress reports throughout migration projects.
  • Maintained detailed documentation of migration processes, enabling knowledge transfer among team members and future reference.
  • Leveraged CRM software (Salesforce) to efficiently track leads, manage contacts, and monitor progress toward goals.

Bilingual Customer Service Representative

Lifeworks Financial Services
09.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted required research to be able to answer questions that concern client pension plans and group insurance
  • Processing information received from the client using internal databases and information systems
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Managed high-volume inbound calls, approximately 50 incoming calls daily, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Translated documents, forms and other materials from English to French.

Human Resources

Talos Africa
10.2021 - 07.2022
  • Trained new employees on accounting principles and company procedures
  • Report to management regarding the finances of establishment
  • Recruit staff members and oversee training programs
  • Examine whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives

Customer Service

Sprimage Enterprises
01.2021 - 09.2021
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Answer customer questions regarding problems with their accounts
  • Streamlined the customer service process for quicker response times and increased efficiency.
  • Identified areas for improvement within the department, leading initiatives for process optimization and enhanced productivity.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Arts - Psychology

University of Regina
Regina, SK
06.2026

Bachelor of Arts - French

University of Ilorin
Ilorin, Kwara, Nigeria
08.2021

Skills

  • Persuasion
  • Problem solving
  • French translation
  • Sales Pipeline Management
  • Cold Calling
  • Lead Generation
  • CRM Management
  • Active Listening
  • Self-Motivation
  • Interpersonal Skills
  • Sales Presentations
  • Data Analysis

Languages

English
Native or Bilingual
French
Full Professional

Reading, cooking, learning new languages, writing

I have developed a well-rounded set of interests and skills. Reading is not just a hobby for me; it's a constant source of knowledge and inspiration that helps me stay informed about various subjects. Cooking is a passion that allows me to express creativity and attention to detail, fostering patience and precision. Learning new languages is a testament to my commitment to continuous personal and intellectual growth, fostering adaptability and cross-cultural understanding. Writing is both a therapeutic outlet and a professional tool, enabling me to articulate ideas effectively and communicate with clarity. These diverse activities collectively reflect my dedication to lifelong learning, versatility, and the ability to balance analytical and creative aspects in both personal and professional realms.

Additional Information


1. Rodney Stone,

President of Environetics Group Incorporated - CA

Phone: 310 287 2180, ext : 100

Email: RStone@ENV-CA.com

Relationship: Life Advisor


2. Leandro Tardieu,

Director of Operations, Livexchange Technologies Inc.

Phone: +1 267 574 1804

Email: ltardieu@livexchange.com

Relationship: Former Manager


Timeline

Leads Specialist

Avanti Body
09.2023 - 12.2023

IBLc MIGRATION (SALES)

Rogers Communications
02.2023 - 09.2023

Bilingual Customer Service Representative

Lifeworks Financial Services
09.2022 - 02.2023

Human Resources

Talos Africa
10.2021 - 07.2022

Customer Service

Sprimage Enterprises
01.2021 - 09.2021

Bachelor of Arts - Psychology

University of Regina

Bachelor of Arts - French

University of Ilorin

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Anuoluwapo Osungade