Anuoluwapo Ogunjobi
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Cordros Capital Limited
01.2014 - 08.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages
Data Analyst
House Of Seanng
09.2012 - 06.2013
- Utilized data visualization tools to effectively communicate business insights
- Used statistical methods to analyze data and generate useful business reports
- Participated in requirements meetings to understand business needs
- Collaborated with business-unit leaders to identify and prioritize problems
- Tested data prediction algorithms based on historical data
Education
High School Diploma -
North Alberta Institute of Technology
Edmonton, AB06.2024
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Account Management
- Payment Management
- Issue Escalation
- Shipping Coordination
- Call Control
- Customer Engagement
- Shipment Tracking
- Team Training and Development
Languages
English
Full Professional
Timeline
Customer Service Executive
Cordros Capital Limited
01.2014 - 08.2021
Data Analyst
House Of Seanng
09.2012 - 06.2013
High School Diploma -
North Alberta Institute of Technology
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