Anuoluwa Fagbemi
Winnipeg,MB
Summary
Diligent professional with 3+ years of work experience and a proven knowledge of customer needs assessment and key sales management. Adaptable student with knowledge of conflict resolution, customer communications and order processing. Frequently praised as diligent by my colleagues, I can be relied upon to achieve maximum productivity and improve customer retention and satisfaction. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.
Overview
7
7
years of professional experience
Work History
Retail Worker/Assistant Team Leader
DOLARAMA
Winnipeg, MB
01.2022 - Current
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Drove sales using upselling and cross-selling strategies.
- Greeted customers to determine wants or needs.
Customer Service Representative
IDC COMMUNICATIONS
Winnipeg, MB
03.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up and activated customer accounts.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Followed up on customer feedback surveys in order to improve service quality.
- Completed monthly targets
Customer Service Representative
Shalom Concept
03.2017 - 12.2020
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained prompt knowledge of company products to provide timely and helpful suggestions and recommendations to customers
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
- Received ace customer satisfaction ratings, and average of 90%, 15% higher than company average
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Increased efficiency and team productivity by promoting operational best practices
- Provided primary customer support to internal and external customers
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Delivered personalized customer service relating to questions and promptly resolved basic or complicated problems on customer accounts
- Resolved an average of 200 conflicts in any given week and consistently met performance benchmarks in all areas (volume, accuracy, speed and quality).
Education
Secondary/High School Degree -
RemmyGrace High School
01.2021
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MBSkills
- Team Leadership
- Quick Learner
- Creativity
- Excellent Social and Communication skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Cash Handling Accuracy
- Professional Appearance
- Sales Promotion
- Sales Proficiency
- Store Maintenance
- Upselling Strategies
- Customer Assistance
Phone Number
4316687898
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
IDC COMMUNICATIONS
03.2023 - 09.2023
Retail Worker/Assistant Team Leader
DOLARAMA
01.2022 - Current
Customer Service Representative
Shalom Concept
03.2017 - 12.2020
Secondary/High School Degree -
RemmyGrace High School
Bachelor of Arts - Psychology
University of Manitoba