Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

ANUMOL BINOY

Hamilton

Summary

Experienced Customer Service Professional with a proven track record in providing exceptional customer support, resolving issues, and leading a team. Seeking a challenging role as a Customer Service Associate with a focus on utilizing leadership skills to enhance team performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Web Developer

Pentecostal Matrimony
12.2021 - 10.2023
  • Participated in daily standup, sprint retrospective and sprint planning
  • Working with designers, Front End and project management staff to capture requirements for functional elements of website projects.

Web Developer

Branding Sparrow Online Solutions Pvt Ltd
01.2017 - 11.2021
  • Testing and validating work produced as part of development process
  • Back end development and maintenance of websites.
  • Streamlined website maintenance tasks for increased efficiency and improved site functionality.

JR Web Developer

Dreamworth Solutions Pvt Ltd
08.2015 - 12.2016
  • Developing website using MySQL, PHP
  • Hands on experience in Coding, Testing, Implementation/Maintenance Support in PHP and MySQL.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers.

Education

Project Management - Project Management

Algoma University
Mississauga, ON
12.2025

Master of Computer Application -

Sathyabama University
Chennai
06.2015

Skills

  • Leadership: Proven ability to lead and motivate team to achieve and exceed performance targets
  • Team working, Caliber to work under pressure, Organizational skills
  • Customer Service Excellence: Extensive experience in delivering exceptional customer support and satisfaction
  • Communication: Strong interpersonal and communication skills, both verbal and written
  • Problem-Solving: Demonstrated ability to analyze complex issues and implement effective solutions
  • Team Collaboration: Adept at working collaboratively with cross-functional teams to achieve common goals
  • Time management and multitasking
  • Calendar Management

Availability

Tuesday, Wednesday, Friday and Saturday: 8:00 A.M to 5 P.M

Monday, Thursday and Sunday: Not available

Timeline

Web Developer

Pentecostal Matrimony
12.2021 - 10.2023

Web Developer

Branding Sparrow Online Solutions Pvt Ltd
01.2017 - 11.2021

JR Web Developer

Dreamworth Solutions Pvt Ltd
08.2015 - 12.2016

Project Management - Project Management

Algoma University

Master of Computer Application -

Sathyabama University

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