Anum Usman
Mississauga,ON
Summary
I excel in time management and teamwork, ensuring high client satisfaction. Expert in adapting to change, I've significantly enhanced customer loyalty through empathy , ability to deliver exceptional results across diverse roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Private Babysitter
Own Company
03.2023 - Current
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Maintained a clean, organized, and safe home environment for children under care.
- Established a consistent daily routine for the children, promoting healthy habits and time management skills.
- Facilitated independence among the children by teaching them self-care tasks such as dressing themselves or brushing their teeth.
Makeup Artist
Own Company
06.2019 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- stayed current with makeup trends and techniques, delivering modern and stylish looks
- Applied makeup in accordance with clothing style.
Private Chef
Own Company
10.2016 - Current
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
Sandwich Artist
Subway
08.2018 - 07.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Customer Service Representative
KFC
08.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate - Culinary Arts
COTHM
05.2018
Associate of Arts - Accounting And Finance
Punjab Group of Colleges
Pakistan07.2009
Skills
- Personal Grooming Guidance
- Patience and Empathy
- Time Management
- Reliability and punctuality
- Adaptable to change
- Teamwork orientation
Languages
English
Professional Working
Urdu
Professional Working
Punjabi
Professional Working
references
Zunaira Sahi 647-469-1202
Aima navid 647-502-0184
Nazia mohammad 416-989-9182
Timeline
Private Babysitter
Own Company
03.2023 - Current
Makeup Artist
Own Company
06.2019 - Current
Sandwich Artist
Subway
08.2018 - 07.2021
Private Chef
Own Company
10.2016 - Current
Customer Service Representative
KFC
08.2015 - 03.2018
Certificate - Culinary Arts
COTHM
Associate of Arts - Accounting And Finance
Punjab Group of Colleges
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