Anulika Okafor

• Conducted over 450 client outreach calls monthly, effectively identifying needs and providing tailored solutions, resulting in 30% retention and onboarding
• Surpassed sales targets by 40% through strategic communication and rapport building
• Maintained detailed records of client interactions, improving operational efficiency by 80%
• Recommended service improvements that increase client satisfaction and company revenue

• Addressed complex client issues promptly, ensuring satisfaction and service continuity
• Educated clients on available services and negotiated terms that met client needs and company goals
• Strengthened client relationships through proactive follow-ups and personalized service
• Managed accurate pricing and streamlined client onboarding processes

Addressed and resolved more than 400 client issues, achieving a 90% satisfaction rate.

Coordinated with marketing teams to raise awareness, leading to a 60% increase in new client enrollment.

Collaborated with sales and operations teams to meet and exceed targets, boosting revenue by 20%.

Provided clear and professional communication to prospective and current clients about services.