Anujin Amgalanbaatar
Toronto,ON
Summary
Dynamic Store Associate with a proven track record at Wildberries Marketplace in the country of Russia, excelling in customer service and team collaboration. Enhanced customer satisfaction through efficient service and effective problem resolution. Skilled in inventory control and maintaining store cleanliness, demonstrating strong attention to details and adaptability in fast-paced environments.
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Stress-learning, patient and friendly worker, who is interested in Korean fashion and willing to gain new experiences. Always open to learn and cooperate with others.
Fluent in multiple languages – English, Russian, Korean, Mongolian.
Overview
2
2
years of professional experience
Work History
Store Associate
Wildberries Marketplace
04.2024 - 11.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Managed serving approximately 400-500 customers per day (within 12 hours of work).
- Increased customer satisfaction by providing efficient and friendly service.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Store Team Member
Kids Toy Store
Ulan-Bator, Mongolia
05.2023 - 08.2023
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used payment terminal to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
Education
Advanced Diploma - Business Administration And Management
George Brown College
Toronto, ON05.2027
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Team collaboration
- Inventory control
- Store cleanliness maintenance
- Flexible schedule adaptability
- Time management mastery
- Organizational skills development
- Basic math skills application
Languages
English
Professional Working
Russian
Full Professional
Mongolian
Native or Bilingual
Korean
Limited Working
Timeline
Store Associate
Wildberries Marketplace
04.2024 - 11.2024
Store Team Member
Kids Toy Store
05.2023 - 08.2023
Advanced Diploma - Business Administration And Management
George Brown College
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