ANUJA SHRIVASTAVA
Cambridge
Summary
Professional team leader with focus on maintaining high standards and achieving results. Proven expertise in overseeing daily operations, staff management, and ensuring quality service delivery. Reliable and adaptable, consistently meeting evolving needs and fostering collaborative environment that drives team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of the House Supervisor
State and Main
01.2023 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Event Bar Supervisor
Four Fathers Brewing Co
10.2022 - 01.2023
- Monitoring and controlling all costs, portion controls and quality of beverage products
- Ensuring compliance with liquor laws, safety, checking ID’s and other requirements pertaining to serving alcoholic beverages
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
Server
Symposium Café & Lounge
06.2022 - 01.2023
- Served guests in fast paced environment and managed time for an optimal experience
- Managed orders and accompanying financial transaction using POS
- Recommended food & wine pairing to provide an exeptional experience for diners that contributed to the restaurant's ratings by 15%
- Trained and familiarized new employees with company's culture on best practices
- Established menu knowledge and build rapport with customers to achieve maximum sales target
Host/Server
Piper Arms Pub
10.2021 - 06.2022
- Greeting and escorting guests to their tables
- Answering phone calls 50+ and making reservations
- Scheduling and managing dining room reservations
- Addressing guest requests and complaints promptly
- Working on POS system to facilitate billing for take-outs
Human Resource Associate
Cue Learn Pvt Limited
06.2020 - 07.2021
- Welcoming new employees by conducting orientations
- Maintaining employee files and data integrity in the HRIS system
- Assisting managers in recruitment, induction, selection, training and development
- Collecting key performance measurements periodically & maintaining HR metrics for executive reporting
- Sourcing candidates from diverse backgrounds using resume databases, networking, job boards and employee referrals
- Processing employment applications, conducting interviews and making hiring recommendations
Human Resource Intern
Jaipur Marriott Hotel
06.2018 - 10.2018
- Under the supervision of HODs
- Worked closely with the department and associates to enhance knowledge of daily duties and responsibilities
- Screened potential qualified candidates
- Worked on internal databases and record management systems to enhance accuracy and integrity of data
Education
Graduate Certificate - Global Hospitality Management
Conestoga College
Waterloo, ON08-2022
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
India12-2020
Skills
- Inventory control and record keeping
- Organization and prioritization
- Complaint resolution
- Business operations expertise
- Health and safety
Certification
• Smart Serve
Alcohol and Gaming Commission of Ontario
• TrainCan, Inc.
• BASICS. fst
Food Safety Training in Canada
• Workplace Hazardous Materials Information System
WHMIS
• The fundamentals of digital marketing
Google Digital Unlocked
Timeline
Front of the House Supervisor
State and Main
01.2023 - Current
Event Bar Supervisor
Four Fathers Brewing Co
10.2022 - 01.2023
Server
Symposium Café & Lounge
06.2022 - 01.2023
Host/Server
Piper Arms Pub
10.2021 - 06.2022
Human Resource Associate
Cue Learn Pvt Limited
06.2020 - 07.2021
Human Resource Intern
Jaipur Marriott Hotel
06.2018 - 10.2018
• Smart Serve
Alcohol and Gaming Commission of Ontario
• TrainCan, Inc.
• BASICS. fst
Food Safety Training in Canada
• Workplace Hazardous Materials Information System
WHMIS
• The fundamentals of digital marketing
Google Digital Unlocked
Graduate Certificate - Global Hospitality Management
Conestoga College
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
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