Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anuj Rana

Halifax,NS

Summary

Proven track record in enhancing customer experiences and sales performance at Speedy Glass, leveraging strong customer relations and upselling strategies. Trained teams, improved financial accuracy, and contributed to promotional success. Excels in computer skills and effective communication, driving results and fostering team collaboration. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Retail Customer Service Associate/Maintenance Technician

Speedy Glass
09.2023 - Current
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.

Senior Retail Associate

The Hudson's Bay
09.2022 - 09.2024
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Conducted regular price audits, ensuring accurate pricing for all products on the sales floor.
  • Supported management in loss prevention efforts by adhering to company policies and monitoring suspicious activity.
  • Confidently upsold additional products or services based on customers'' needs or preferences while staying respectful of their budget limitations.
  • Participated in promotional events and initiatives, increasing brand awareness and boosting sales performance.
  • Resolved internal conflicts among team members effectively promoting collaboration towards meeting common objectives.
  • Effectively managed time by prioritizing tasks according to store needs or management directives.
  • Assisted in driving sales growth through effective merchandising strategies and product knowledge.

Education

St.clair College
Toronto, ON
01.2022 - 05.2023

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Customer Relations
  • Customer Support
  • Upselling strategies
  • Project Support
  • Computer Security
  • Cash Handling
  • Complaint Handling
  • Task Delegation
  • Telephone Etiquette
  • Financial Reporting
  • Computer Skills
  • Direct Sales

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Retail Customer Service Associate/Maintenance Technician

Speedy Glass
09.2023 - Current

Senior Retail Associate

The Hudson's Bay
09.2022 - 09.2024

St.clair College
01.2022 - 05.2023
Anuj Rana