Anuj Poudel
Saskatoon,Canada
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Sales Associate
Great Asian Market
Saskatoon, Saskatchewan
05.2023 - 07.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
Customer Service Representative
Kumari Bank Limited
Kathmandu, Nepal
02.2015 - 06.2021
- Provided exceptional customer service by addressing client inquiries, resolving account issues, and offering personalized banking solutions.
- Processed a high volume of transactions daily, including deposits, withdrawals, transfers, and loan payments, while maintaining 100% accuracy.
- Assisted customers with account management, including opening and closing accounts, updating personal information, and guiding them through online banking services.
- Promoted and cross-sold bank products such as credit cards, loans, and savings accounts, resulting in a 15% increase in sales referrals.
- Ensured compliance with banking regulations by following all security protocols and maintaining customer confidentiality.
- Resolved customer complaints effectively, leading to improved customer satisfaction and loyalty.
- Collaborated with other departments to solve complex customer issues, ensuring a seamless banking experience.
Education
Accounting Diploma
Saskatoon Business College
Saskatoon, SK06-2024
Skills
- Exceptional customer service
- Written and oral communication skills
- Positive and professional
- Time Management
- Relationship Building
- Problem-solving skills
- Follow-up skills
- Teamwork and Collaboration
Technical Skills
- Microsoft Office Suite 2019
- Quickbooks
- SAP
References
References available upon request.
Timeline
Sales Associate
Great Asian Market
05.2023 - 07.2023
Customer Service Representative
Kumari Bank Limited
02.2015 - 06.2021
Accounting Diploma
Saskatoon Business College
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