Anuj Patel
Brampton,ON
Summary
An Unrelenting devotion to customer service, as well as the capacity to develop productive connections, solve complex problems, and establish client loyalty, I am eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Representative
Rogers
02.2018 - 01.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Customer Service Manager
Gurulukshmi restaurant
02.2019 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Client Service Associate
Canadian Intercultural Association of Students
01.2020 - 04.2020
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Used Microsoft Excel to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected confidential financial information from clients to construct comprehensive financial plans.
Store Manager
Dairy Queen
05.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Diploma - Business Management - General
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2022
Skills
- Sage 50
- Microsoft Excel, Access, Power point and Word
- Active team player who can collaborate with the manager, team member and partners to accomplish each vision
- Effective Public Management
- Accountable
- Decision making skills
- Great at PAIR: Probing the issue, Analyze it, Isolate it and Providing Resolution the first time
- Hard working and energized
- Fluent in English, Hindi and Gujarati
Timeline
Store Manager
Dairy Queen
05.2021 - Current
Client Service Associate
Canadian Intercultural Association of Students
01.2020 - 04.2020
Customer Service Manager
Gurulukshmi restaurant
02.2019 - 12.2020
Sales Representative
Rogers
02.2018 - 01.2019
Diploma - Business Management - General
Humber Institute of Technology And Advanced Learning
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