Summary
Overview
Work History
Education
Skills
Timeline
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Anuj Patel

Brampton,ON

Summary

An Unrelenting devotion to customer service, as well as the capacity to develop productive connections, solve complex problems, and establish client loyalty, I am eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Sales Representative

Rogers
02.2018 - 01.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Customer Service Manager

Gurulukshmi restaurant
02.2019 - 12.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Client Service Associate

Canadian Intercultural Association of Students
01.2020 - 04.2020
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Used Microsoft Excel to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected confidential financial information from clients to construct comprehensive financial plans.

Store Manager

Dairy Queen
05.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

Diploma - Business Management - General

Humber Institute of Technology And Advanced Learning
Toronto, ON
04.2022

Skills

  • Sage 50
  • Microsoft Excel, Access, Power point and Word
  • Active team player who can collaborate with the manager, team member and partners to accomplish each vision
  • Effective Public Management
  • Accountable
  • Decision making skills
  • Great at PAIR: Probing the issue, Analyze it, Isolate it and Providing Resolution the first time
  • Hard working and energized
  • Fluent in English, Hindi and Gujarati

Timeline

Store Manager

Dairy Queen
05.2021 - Current

Client Service Associate

Canadian Intercultural Association of Students
01.2020 - 04.2020

Customer Service Manager

Gurulukshmi restaurant
02.2019 - 12.2020

Sales Representative

Rogers
02.2018 - 01.2019

Diploma - Business Management - General

Humber Institute of Technology And Advanced Learning

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Anuj Patel