Anuj Mehra
Director Of Sales & Revenue
Summary
An experienced professional in hospitality, managing various departments which has helped me develop a clear focus on promoting business success. A relationship builder who is diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Sound communication, time management and multitasking skills that are focused on boosting business towards short- and long-term success. Results-driven sales & revenue performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
12
12
years of professional experience
7
7
Certifications
Work History
Director of Sales & Revenue
The Atlas Hotel
07.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored and coordinated workflows to optimize resources.
- Managed and motivated sales team to increase revenue 20% in 2 years.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Provided team leadership, mentoring junior staff members to achieve their full potential as Revenue Managers.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
- Analyzed market trends and competitor data to develop targeted pricing strategies.
Operations Excellence Manager
The Atlas Hotel
08.2020 - 07.2021
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Led cross-functional teams for continuous improvement initiatives, resulting in increased efficiency.
- Collaborated with other departments to create holistic strategies that aligned across the entire organization, promoting consistency in approach.
- Oversaw day-to-day operations of 200-room hotel with staff of 110 employees.
- Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Spearheaded the development of new policies and procedures to address evolving industry trends and guest needs.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Sales Manager
Wingate by Wyndham Regina
1 2019 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Implemented new catering software systems, streamlining the booking process and increasing efficiency.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Front Office/ Guest Services Manager
The Atlific Hotels - Wingate by Wyndham Regina
12.2017 - 01.2019
- Set and managed policies for concierge services and guest relations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Created an incentive program that motivated employees leading them to provide exceptional service and increased guest satisfaction.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Updated technology systems used at the front desk area resulting in faster response time.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Conducted regular performance evaluations of staff members to foster growth, development, and accountability in the workplace.
- Managed inventory control and resource allocation for optimal operational efficiency in the Guest Services department.
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Guest Services Supervisor
The Atlific Hotels - Wingate by Wyndham Regina
07.2016 - 01.2018
- Trained junior team members in customer service strategies and property policies.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Analyzed customer feedback to identify areas requiring improvement.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Fostered a positive work environment by recognizing employee achievements through incentive programs or employee-of-the-month awards.
- Facilitated open lines of communication between management and staff members through regular one-on-one meetings or performance evaluations.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Monitored occupancy rates closely, adjusting pricing strategies as needed to maximize revenue generation.
Reservation Sales Agent
The Falls Avenue Resort (Sheraton on the falls & Crowne Plaza)
01.2015 - 04.2016
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality.
- Assisted with cross-training efforts among team members to enhance overall department performance and knowledge sharing opportunities.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
- Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked service packages.
- Utilized analytical skills to track performance metrics related to call volume, conversion rates, and guest satisfaction scores for continuous improvement efforts.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained awareness of types of rooms available in different resort locations.
Front Desk Supervisor
The Westin Mumbai Garden City
02.2013 - 11.2014
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created monthly meetings for cashiers and membership desk associates.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Certified Trainer & Food Specialist
Olive Garden Italian Restaurant
02.2019 - 08.2021
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training programs through regular assessment and analysis, leading to continuous improvement efforts.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Delivered high-quality training across multiple formats including classroom instruction, webinars, and e-learning modules.
- Streamlined the certification process through close collaboration with management and HR teams.
- Strengthened relationships between departments by facilitating cross-functional training initiatives aimed at improving communication and collaboration skills among staff members.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Promoted a culture of continuous learning by regularly updating course content to align with industry best practices.
- Analyzed team performance and identified opportunities for additional training.
- Tracked attendance and evaluated progress for assigned trainees.
Food Specialist and Bartender
The Keg Steakhouse
09.2021 - 08.2024
- Championed cost-saving initiatives without compromising quality, resulting in improved profit margins for the establishment.
- Led cross-functional teams during peak hours to ensure seamless coordination between front-of-house and kitchen staff for optimal customer satisfaction.
- Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
- Assisted management with budget planning by accurately forecasting ingredient costs based on projected sales volumes and market fluctuations.
- Collaborated with team members to ensure a sanitary and safe working environment, adhering to health regulations and guidelines.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Maximized revenue opportunities through attentive beverage service, suggesting pairings that complemented meal choices and refilling drinks promptly.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Streamlined the seating process for optimal flow and reduced wait times through effective table management.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Supervisor
Roots Kitchen and Bar
01.2017 - 01.2018
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Maintained accurate records of sales, labor and other costs.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
Education
Post Graduate Certificate: Wine Business Management - Wine Business Management
Niagara College
Niagara-on-the-Lake, ONPost Graduate Certificate: Hospitality and Tourism System Management -
Niagara College
Niagara-on-the-Lake, ONB.Sc. (bachelor's in science) in Hospitality studies -
Rizvi College of Hotel Management And Catering Technology (Mumbai University)
Mumbai, IndiaSkills
Property management system- OPERA V5 and Opera Cloud
Certification
CPR and AED
Professional References
Would be furnished on requirement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Full Professional
Punjabi
Limited Working
Gujarati
Limited Working
Software
Opera V5
Opera Cloud PMS
IDeaS Revenue Management
Salesforce Delphi
Amadeus Hot SOS
Timeline
Food Specialist and Bartender
The Keg Steakhouse
09.2021 - 08.2024
Director of Sales & Revenue
The Atlas Hotel
07.2021 - Current
Operations Excellence Manager
The Atlas Hotel
08.2020 - 07.2021
Certified Trainer & Food Specialist
Olive Garden Italian Restaurant
02.2019 - 08.2021
Front Office/ Guest Services Manager
The Atlific Hotels - Wingate by Wyndham Regina
12.2017 - 01.2019
Restaurant Supervisor
Roots Kitchen and Bar
01.2017 - 01.2018
Guest Services Supervisor
The Atlific Hotels - Wingate by Wyndham Regina
07.2016 - 01.2018
Reservation Sales Agent
The Falls Avenue Resort (Sheraton on the falls & Crowne Plaza)
01.2015 - 04.2016
Front Desk Supervisor
The Westin Mumbai Garden City
02.2013 - 11.2014
Sales Manager
Wingate by Wyndham Regina
1 2019 - 07.2020
Post Graduate Certificate: Wine Business Management - Wine Business Management
Niagara College
Post Graduate Certificate: Hospitality and Tourism System Management -
Niagara College
B.Sc. (bachelor's in science) in Hospitality studies -
Rizvi College of Hotel Management And Catering Technology (Mumbai University)
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