ANUJ KALRA
Kitchener,ON
Summary
Seasoned professional with a proven track record in enhancing customer loyalty and territory growth, notably at Teleperformance. Skilled in negotiation and problem-solving, alongside strong communication and analytical abilities. Excelled in customer retention and sales management, achieving significant milestones through effective team leadership and strategic planning.
Overview
8
8
years of professional experience
Work History
Customer Retention Specialist
Teleperformance
Waterloo, Ontario
06.2023 - 01.2025
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Implemented rewards program initiatives designed to encourage repeat purchases from loyal customers.
- Enhanced customer loyalty by assisting clients in maintaining their commitment to the brand.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
Area Sales Manager
OYO Hotels & Homes
Gurugram, Haryana
09.2018 - 12.2019
- Planned, developed and implemented sales strategies in an assigned region.
- Prepared and delivered sales presentations tailored to client needs, highlighting product benefits.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Provided detailed sales reports and revenue forecasts to senior management.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated sales effort with team members and other departments to optimize performance.
Customer Service Representative
Indepay Networks Pvt. Ltd.
Gurugram, Haryana
05.2017 - 04.2018
- Established new channel for product launch in Gurugram.
- Rolled out innovative product.
- Created new business opportunities by utilizing established relationships.
- Established strong, sustainable relationships with primary accounts on all operational fronts.
- Oversaw distributor relations and coordinated sales efforts.
Education
Post Graduate Diploma - Project Management
CONESTOGA COLLEGE
01.2023
Post Graduate Diploma - Financial Planning Services
CONESTOGA COLLEGE
01.2022
Post Graduate Diploma - Management
JIIMS, New Delhi
01.2017
Bachelors - Commerce
DESHBANDHU , UNIVERSITY OF DELHI
01.2013
Skills
- Reliable & Punctual
- Customer Service Skills
- Quick Learner
- Active Listener
- Strong Communication Skills
- Time Management
- Friendly attitude
- Multi tasking skills
- Ability to mediate disputes
- MS-Office
- Analytical problem solving skills
- JIRA Software
- MS Project
- Risk assessment
- Risk Management
- Clickup
- Basecamp
- CanTax
- Attention to Detail
- Mathematically Proficient
References
References available upon request.
Timeline
Customer Retention Specialist
Teleperformance
06.2023 - 01.2025
Area Sales Manager
OYO Hotels & Homes
09.2018 - 12.2019
Customer Service Representative
Indepay Networks Pvt. Ltd.
05.2017 - 04.2018
Post Graduate Diploma - Project Management
CONESTOGA COLLEGE
Post Graduate Diploma - Financial Planning Services
CONESTOGA COLLEGE
Post Graduate Diploma - Management
JIIMS, New Delhi
Bachelors - Commerce
DESHBANDHU , UNIVERSITY OF DELHI
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