Anudeep Kaur
Kitchener,ON
Summary
Kitchener, Canada Anudeep Kaur Profile Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
Work History
Dispatcher
MIZPAH TRANS
01.2024 - 04.2024
- Monitored multiple communication systems simultaneously to ensuretimely response to customer inquiries and requests
- Created a system for tracking driver performance and providingfeedback to improve customer service
- E-Manifest, AVAAL and AFM Tools
- Custome Dispatch
- Analyzed customer data to identify areas of improvement and suggestinitiatives to increase customer satisfaction
Customer Service Advisor
TEPPERMANS
06.2022 - 05.2023
- Collaborated with cross-functional teams to resolve customer issuesquickly and effectively
- Developed and implemented customer service policies andprocedures that improved overall customer experience
Jr. System Administrator
IT BY DESIGN
11.2021 - 04.2022
- Focused on providing technical support for clients
- Tracked ticket volumeand assigned tickets in order to maintain efficiency
- Familiar with importantaspects of computer technology, including software setup and repair
- Created and maintained Microsoft Access database for an office computernetwork
- Developed a backup and recovery system to ensure the availability ofdata in the event of a system failure
- Developed real-time operating system (RTOS) applications to managesystem resources and maximize system performance
Lead Generation Manager
BEYOND CODES
01.2021 - 03.2022
- Beyond Codes is a global leader in Demand Generation Services for
- Enterprise IT services providers.
- Beyond Codes helps IT services, BPO and Product Development companies reach their prospective audience.
- Increased sales pipeline growth by developing targeted messaging and content for prospect engagement.
- Implemented data-driven processes to prioritize leads based on potential value, increasing deal closures rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Customer Representative
Concentrix
08.2020 - 01.2021
- Responsible for taking escalation and front end emails for international customers
- Handled escalations for US,UK & ANZ geographies
- My customers are my biggest focus while providing unparalleled customer service to ensure that my clients' experience is exceptional
- My Passion is to providing excellent customer service and helping our clients in their fields
- Drafted customer service policies and procedures that standardized customer service operations and improved customer experience
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
Customer Service Representative
TECH, MAHINDRA
09.2019 - 08.2020
- Operated as a Customer Service advisor where I was responsible for undertaking and outbound domestic calls for an E-commerce platform
- Asa customer service representative, my goal is to provide the best service possible to each and every client
- I will strive to always exceed expectations and provide excellent customer service, which is why we are able to remain top-notch in our field
- Worked globally and domestic geographies
- Collaborated with other departments to ensure customer satisfaction
- Maintained customer records and created detailed reports for management
Education
GED -
Conestoga College
Kitchener06.2024
Skills
- Microsoft Office 5/5
- Ability to Work in a Team 5/5
- Advanced Communication Skills 5/5
- Customer Service Skills 5/5
- Creative Problem Solving 5/5
- ENGLISH Highly proficient
- Customer Relationship Management (CRM)
- Database Maintenance
- Customer service excellence
- Report Preparation
- HINDI Native speaker
- PUNJABI Native speaker
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
MIZPAH TRANS
01.2024 - 04.2024
Customer Service Advisor
TEPPERMANS
06.2022 - 05.2023
Jr. System Administrator
IT BY DESIGN
11.2021 - 04.2022
Lead Generation Manager
BEYOND CODES
01.2021 - 03.2022
Senior Customer Representative
Concentrix
08.2020 - 01.2021
Customer Service Representative
TECH, MAHINDRA
09.2019 - 08.2020
GED -
Conestoga College
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