Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anudeep K

London,ON

Summary

  • Over 7 years as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
  • Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
  • Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
  • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, SControls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
  • In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
  • Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
  • Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Commerce cloud, Community Cloud, Custom Cloud and Analytics Cloud.
  • Proficient in Salesforce CPQ, optimizing the quote-to-cash process with expertise in customizing quotes, pricing rules, and quote templates.
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
  • Developed and recommended CRM roadmap for customers in the Financial Domain.
  • Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
  • Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
  • Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
  • Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
  • Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and
    Report folders for different user profiles as per the requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr Salesforce Developer

Cloud SynApps
12.2022 - Current
  • Gathered requirements and developed client-specific solutions by understanding the customer’s business and technical environment. This included leveraging Salesforce Marketing Cloud expertise to enhance customer engagement and communication strategies.
  • Involved in the maintenance of previous versions of the product by addressing bugs and client issues, ensuring a seamless and reliable user experience.
  • Responsibilities included defining integration architecture, documenting technical requirements, and identifying success criteria, with a particular focus on incorporating Salesforce Marketing Cloud capabilities.
  • Created unit test cases and coordinated change requests to drive business requirements during Integration and Testing stages, ensuring the effectiveness of the implemented solutions.
  • Collaborated with the Operations Manager and users to determine business requirements, providing administrative support, and designing/implementing solutions in Salesforce.com CRM and Salesforce Marketing Cloud.
  • Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among objects, fostering a comprehensive data model.
  • Designed and developed Custom objects, Formula fields, validation rules, Page layouts, Components, and Visualforce Pages to suit the dynamic needs of the application.
  • Developed a design document for Data Loader-based integration, ensuring efficient and reliable data flow between systems.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic, optimizing automation processes.
  • Implemented Salesforce Marketing Cloud solutions, including workflow rules, page layouts, approval processes, tasks, email alerts, field updates, and outbound messages to manage workflow and approvals in the marketing context.
  • Created profiles and roles based on organizational role hierarchy, implementing record-level and field-level security, and configured their sharing settings for both Salesforce CRM and Marketing Cloud.
  • This updated description reflects your experience in Salesforce Marketing Cloud, showcasing your ability to integrate marketing solutions with broader CRM functionalities and your expertise in maintaining and enhancing Salesforce implementations.

Salesforce Developer

Lightspeed Commerce
02.2022 - 11.2022
  • Performed the role of Salesforce Developer in the Organization.
  • Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Experience working with Pardot and Eloqua marketing tool for emails and campaigns automations.
  • Designed and implemented Salesforce Sales Cloud, Salesforce Marketing Cloud and Salesforce Commerce Cloud application including external integrations.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Involved in creating and customizing Email template and configuring them to the email alert within the
    workflow rule for a standard/custom object.
  • Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Salesforce Developer

Slalom Consulting
08.2018 - 02.2022
  • Involved in the Software Development Life Cycle (SDLC), encompassing Analysis, Requirement gathering, Designing, Development, Enhancements, and Testing.
  • Designed, developed, and deployed Apex Classes, Controller Classes, Visualforce Pages, and Apex Triggers to address various functional needs in the application.
  • Implemented Apex REST API Web Service classes to automate end-to-end processes, enhancing the overall flow of the application.
  • Experienced working with CPQ and billing solutions, adept at designing and implementing
    robust configurations and workflows to streamline sales processes and ensure accurate pricing
    and billing for diverse product offerings
  • Integrated Salesforce (SFDC) with applications on Splunkbase using REST API and utilized MuleSoft for seamless integration.
  • Utilized Developer Console for debugging and issue resolution, employing Workbench REST Explorer for unit testing the functionality.
  • Applied SOQL & SOSL for data manipulation using platform database objects, ensuring efficient data handling within the application.
  • Created a variety of reports (Summary reports, Matrix reports, Pie charts, Dashboards, and Graphics) and configured report folders to assist managers in leveraging Salesforce as a sales tool. Configured reports for different user profiles based on organizational needs.
  • Developed Visualforce Pages using front-end technologies like JavaScript, AngularJS, HTML, and CSS. Integrated Apex Triggers for additional functionality and wrote Apex Classes and controllers to provide comprehensive functionality to the Visualforce pages.
  • Designed UI in Lightning using Aura components, CSS, and Bootstrap for user case entry and submission to Salesforce. Leveraged Salesforce Lightning Inspector for debugging lightning components.
  • Built Lightning component apps to offer more interactive interfaces for end users, contributing to sales enhancements.
  • Created custom objects, workflow rules, and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic. Established Permission Sets and assigned them to the marketing profile to grant access to objects for executing specific functionalities.
  • Configured Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Delegated Administration, Tasks and actions, Public Groups, Queues, Reports & Dashboards.
  • Designed and deployed Custom tabs, Validation rules, Approval Processes, and Auto-Response Rules to automate business logic. Specified user support and bug-fixing actions.
  • Conducted thorough Unit Testing for the customizations and developments during the project.
  • Used the sandbox for testing and migrated code to production after testing, employing ANT for package creation.
  • Leveraged Salesforce CPQ experience to streamline the quote-to-cash process, ensuring accurate and efficient handling of pricing, quoting, and contracting within Salesforce.

Salesforce Developer

Altus Group
06.2017 - 08.2018
  • Implemented requirements on the Salesforce.com platform and utilized the Force.com IDE Plug-in through Eclipse for efficient development.
  • Created Visualforce pages with fields, buttons, and various components, leveraging controllers and embedded JavaScript and HTML as needed.
  • Implemented web-based case management automation, specifically Web-to-Case on the Case Object, to effectively track and resolve customer issues.
  • Designed diverse web pages in Visualforce to capture various customer inquiries and implemented logic for migrating cases to different queues based on the type of customer inquiry.
  • Played a crucial role in data mapping and data integration from JD Edwards ERP to Salesforce.com, ensuring seamless data flow between systems.
  • Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system, optimizing data synchronization.
  • Designed and developed Apex Classes, Controller Classes, and extensions to address various functional needs in the application. Wrote SOQL and SOSL statements within custom controllers and extensions.
  • Utilized Salesforce Marketing Cloud experience to enhance customer engagement and communication strategies. Implemented Salesforce Marketing Cloud solutions, including workflow rules, page layouts, approval processes, tasks, email alerts, field updates, and outbound messages, aligning marketing efforts with overall business objectives.
  • Customized dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Developed and configured various reports and report folders tailored to different user profiles based on organizational needs.
  • Installed Instant Service Chat and Email from the AppExchange, enabling agents to create cases seamlessly from chat and email interactions.

Salesforce Developer

Sysco
01.2016 - 06.2017
  • Designed and developed Visualforce pages based on custom requirements, employing HTML for user interface development.
  • Developed Apex Classes and Extensions to add required functionality to Visualforce Pages, leveraging Salesforce CPQ expertise to streamline pricing and quoting processes.
  • Implemented Apex Triggers to implement business logic, incorporating Salesforce CPQ best practices for effective automation.
  • Created custom page layouts with custom fields and buttons.
  • Defined lookup and master-detail relationships on objects. Additionally, implemented junction objects to establish connectivity among objects.
  • Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0, ensuring secure access across the Salesforce ecosystem.
  • Created several custom objects, custom tabs, validation rules, Auto-Response rules, and approval processes, incorporating Salesforce CPQ considerations for comprehensive quote management.
  • Worked on standard Salesforce objects like Accounts, Contacts, Cases, Leads, and Campaigns.
  • Developed email templates pulling all relevant data from customer records, enhancing communication and engagement.
  • Implemented the service cloud module, specifically case management automation on the Case Object, utilizing Salesforce CPQ knowledge for efficient issue tracking and resolution. Implemented Email-to-Case entry and manual case entry for customer cases in the Cases Tab.
  • Utilized the Force.com Explorer to build and test SOQL and SOSL queries, ensuring data accuracy and reliability.
  • Worked with tools like Workbench, Data Loader, for mass updates, import, and export of data.
  • Integrated SOAP/REST API-based Web Services on Demand for extracting data from external systems, ensuring seamless data flow.
  • Used the sandbox for testing and migrated the code to Production after thorough testing, adhering to Salesforce CPQ best practices.

Education

Master of Science - Computer Science

Windsor University

Skills

  • Certified Salesforce Platform Developer I
  • Proficient in APEX, Visualforce
  • Expertise in Java development and JavaScript, HTML
  • Solid knowledge on Salesforce1 platforms
  • Experienced in Reports and Dashboards
  • Web Services
  • Agile development methodologies
  • Data loader

Certification

  • Salesforce Admin
  • Salesforce Certified Platform Dev 1

Languages

English
Full Professional

Timeline

Sr Salesforce Developer

Cloud SynApps
12.2022 - Current

Salesforce Developer

Lightspeed Commerce
02.2022 - 11.2022

Salesforce Developer

Slalom Consulting
08.2018 - 02.2022

Salesforce Developer

Altus Group
06.2017 - 08.2018

Salesforce Developer

Sysco
01.2016 - 06.2017

Master of Science - Computer Science

Windsor University

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Anudeep K