Anubhuti Sarilla

• Led secure migrations from Microsoft Office to Google Workspace
• Applied structured change management to reduce disruption
• Used AI tools (Copilot, Gemini) to improve reporting and analysis
• Delivered user training and post migration support

• Completed ITIL4 Foundation and Azure Fundamentals certifications
• Delivered training on ITIL4, Azure, Six Sigma, Scrum, Agile, and PRINCE2
• Provided workflow optimization and technical coaching to early career professionals
• Stayed current with cloud, automation, and AI driven technologies
• Actively returned to the job market to pursue IT Management roles

• Managed IT operations for 14,000+ users across enterprise environments
• Delivered $5M+ in cost savings through process and technology improvements
• Implemented AI driven productivity enhancements and cloud technologies
• Led remote work enablement strategy for enterprise operations
• Mentored developers, gold support teams, and platform engineers
• Directed software enhancements to improve performance and user experience
• Designed custom IT solutions to improve operational efficiency
• Facilitated workshops to strengthen collaboration and knowledge sharing

• Led IT L2 support, reducing tickets through proactive training.
• Integrated new acquisitions with minimal disruption.
• Negotiated vendor contracts, achieving cost savings.
• Managed tech projects, delivering on time.
• Spearheaded IT support initiatives, enhancing user satisfaction.

• • Led 30 analysts in 2 different teams, global IT support and customer care support, enhancing service for 1,000+ employees.
  • Negotiated with vendors, optimizing costs and improving hardware efficiency.
  • Researched and implemented new technologies, boosting productivity and reducing downtime.
  • Motivated team, increasing engagement and operational efficiency.
  • Directed IT helpdesk, improving user satisfaction across four countries.

• Led 30+ experts, enhanced support queue.
• Improved metrics, customer satisfaction.
• Introduced coaching to improve CE scores 10%.
• Fostered teamwork, reducing escalations.
• Implemented ticketing, boosting response times.