Anubhuti Sarilla

• Supported short project of endpoint migration, digital workplace, ITSM, cloud, automation, analytics, and AI productivity initiatives, helping clients improve service quality, reporting, user adoption, and transition planning.
• Strengthened current expertise in ITIL 4, Azure fundamentals, cloud technologies, automation, and AI-enabled productivity solutions, including practical ways to streamline IT operations and employee workflows.
• Partner with technical and business stakeholders to clarify needs, document processes, improve handoffs, and deliver solutions that are secure, scalable, and easy for users to adopt.

• Planned, delivered, and sustained enterprise workplace and application solutions for 14,000+ users, with a focus on reliability, security, compliance, lifecycle management, user experience, and service performance.
• Led endpoint modernization and service operations across distributed teams, helping improve release readiness, operational governance, issue resolution, and support consistency.
• Directed incident, problem, change, release, and sustainment practices for mission-critical platforms, improving resilience, SLA performance, risk control, and vendor collaboration.
• Partnered with senior leaders to translate business requirements and employee experience needs into practical technology capabilities, roadmap inputs, and executive-level insights.
• Scaled support and delivery operations from approximately 300 to 2,000 resources while maintaining service quality in a fast-paced enterprise environment.

• Planned and executed international relocation from India to Canada, managing all logistical, legal, and personal aspects.
• Navigated immigration processes, securing work authorization and residency.
• Focused on professional development and market research to align career goals with Canadian IT industry.

• Managed service desk, access management, and customer support operations for 4,000+ users through a team of 15 specialists, balancing daily support needs with process improvement and service continuity.
• Led a U.S.-to-India Access Management transition within 3 months, coordinating stakeholders, documentation, knowledge transfer, risk mitigation, and steady-state operations.
• Coached team members, planned workloads, strengthened governance, and improved the consistency of support delivery across access and user support processes.

• Led global IT support and service delivery for 2,000+ users through regional leaders, improving service consistency, governance, cost control, and operational performance.
• Designed service delivery strategy, budget planning, vendor coordination, resource planning, and operating frameworks aligned to business priorities and service targets.
• Worked closely with business and technical teams to improve support processes, reporting, escalation handling, and service accountability across regions.

• Led and coached 20+ technical support professionals across escalations, performance management, training, quality, customer communication, and continuous improvement.
• Built a strong service culture focused on clear communication, ownership, troubleshooting discipline, and practical problem solving.
• Recognized with multiple leadership and service performance awards, including Bronze Award and Team Manager of Q2 FY12.