Anubhav Sood
Calgary,AB
Summary
Accomplished Branch Manager at Enterprise Rent-A-Car, adept in fostering strong business relationships and enhancing customer satisfaction. Leveraged proficiency in MS Office and exceptional time management to drive revenue growth and team development. Known for building cohesive teams and implementing strategic initiatives, significantly improving operational efficiency and employee morale.
Overview
5
5
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
11.2023 - Current
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
09.2022 - 11.2023
- Collaborated with upper management for branch performance reviews and strategic planning initiatives.
- Identified areas for improvement within the branch operations by evaluating current systems and implementing necessary changes when needed.
- Assisted in staff training to ensure excellent customer service and product knowledge.
- Monitored inventory levels to minimize vehicle downtime and maximize utilization rates.
Management Trainee
Enterprise Rent-A-Car
01.2022 - 09.2022
- Gained knowledge of company policies, protocols and processes.
- Improved management skills by participating in rigorous training programs and workshops.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Store Manager
Petro-Canada
06.2019 - 12.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Post-Graduate Certificate - Project Management
St. Lawrence College
Toronto, ON08-2017
Bachelor of Science - Electronic Engineering
Punjab Technical University
India06-2015
Skills
- Strong team-builder
- Customer Service
- Proficient in MS Office
- Team Player
- Excellent time management skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Accomplishments
Received the Top Assistant Brach manager in Alberta FY 2023 an Award” for exemplary performance.
Received the Top Brach manager in Alberta FY 2024 an Award” for exemplary performance.
Timeline
Branch Manager
Enterprise Rent-A-Car
11.2023 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
09.2022 - 11.2023
Management Trainee
Enterprise Rent-A-Car
01.2022 - 09.2022
Store Manager
Petro-Canada
06.2019 - 12.2021
Post-Graduate Certificate - Project Management
St. Lawrence College
Bachelor of Science - Electronic Engineering
Punjab Technical University
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