Shweta Bhardwaj
Winnipeg,MB
Summary
Proven leader at A&W, adept in inventory control and staff management, streamlined operations, and enhanced team performance. Skilled in conflict resolution and mentoring, significantly improved customer service standards. Expertise in schedule management and employee training, fostering a high-performance culture.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
A&W
06.2022 - Current
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
Customer Service Representative
A&W
01.2022 - 04.2022
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
St. Soldier Divine Public School
Jalandhar, PunjabAdvanced Diploma - Human Resource Management
Robertson College
Winnipeg09.2022
Bachelor of Science - Bsc. Medical
DAV College
Jalandhar, Punjab06.2019
Skills
- Inventory Control
- Customer-Oriented
- Schedule Management
- Staff Management
- Staff Scheduling
- Employee Training
- Conflict resolution techniques
- Training and mentoring
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Supervisor
A&W
06.2022 - Current
Customer Service Representative
A&W
01.2022 - 04.2022
High School Diploma -
St. Soldier Divine Public School
Advanced Diploma - Human Resource Management
Robertson College
Bachelor of Science - Bsc. Medical
DAV College
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