Anubha
Toronto
Summary
Dynamic and customer-focused professional with almost 3 years of experience in high-volume call centre environments and foundational knowledge in human resources functions. Proven ability to handle customer inquiries, resolve issues efficiently, and maintain high satisfaction ratings. Skilled in conflict resolution, communication, and multitasking under pressure. Familiar with HR processes such as onboarding, scheduling, and employee file management.
Overview
4
4
years of professional experience
Work History
Call Centre Representative
TELUS
01.2023 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Care Representative
JIO INDIA
08.2021 - 11.2022
- Assisted call-in customers with questions and orders.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Human Resource Assistant
TRISHQ IMMIGRATION SERVICES
01.2021 - 08.2021
- Collaborate with the HR department to design, develop, and execute HR policies and procedures that are in line with the strategic goals of the company.
- Create and carry out a range of HR programmes, and train leaders on them to guarantee their successful implementation.
- Take part in the ongoing development of HR initiatives pertaining to hiring, retaining, benefits, and training.
- Using best practices, develop and construct metrics to assess the success of HR projects and programmes for the HR Department, managers, and executives.
- To promote a good work environment, plan and assist employee-related events and activities.
Education
Post Graduate Certificate - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
08.2024
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology and Advanced Learning
08.2023
Bachelor of Business Administration -
Amity University
INDIA09.2021
Skills
- Training and mentoring
- Goal oriented
- Customer support
- Data entry
- Complaint resolution
- Inbound phone call management
- Administrative skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Call Centre Representative
TELUS
01.2023 - 02.2025
Customer Care Representative
JIO INDIA
08.2021 - 11.2022
Human Resource Assistant
TRISHQ IMMIGRATION SERVICES
01.2021 - 08.2021
Post Graduate Certificate - International Business Management
Sheridan College Institute of Technology and Advanced Learning
Post Graduate Certificate - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Bachelor of Business Administration -
Amity University
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