Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Sonuga

Moncton,NB

Summary

Motivated and customer-focused individual with extensive experience in Customer Service. Eager to leverage strong communication skills and commitment to self-development to excel in providing quality customer service, underwriting, and sales support to clients.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Alaro motors
Abeokuta, Ogun State
06.2021 - 12.2023
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Reviewed current processes and procedures for accuracy and efficiency improvements.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints.
  • Executed daily operations including answering phones and assisting walk-in customers.
  • Cross-sold products or services based on customer needs assessment.
  • Managed complex customer accounts requiring special attention or escalation.
  • Processed payments accurately according to company policies and procedures.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Customer Service Representative

United bank of Africa
Abeokuta, Ogun State
07.2018 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Sales Associate

Sweet Sensation
Abeokuta, Nigeria
05.2016 - 02.2018
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assessed customer needs to provide assistance and information on product features.
  • Organized stockroom shelves according to size, color or style.
  • Placed special orders or called other stores to find desired items.

  • Computed purchases and received and processed cash or credit payment.

Education

Diploma - IT Business Analysis

New Brunswick Community College
Moncton, NB
04-2024

Higher National Diploma - Marketing

Moshood Abiola Polytechnic
Nigeria
12-2021

Skills

  • Call Center Operations
  • Customer Service Excellence
  • Complaint Handling
  • Customer Relations
  • Proficient in Microsoft Excel, Powerpoint, Visio, Access, PowerBI
  • Appointment Scheduling
  • Payment Processing
  • Follow-Up Calls
  • Quality Assurance
  • KPI Monitoring
  • Schedule Management
  • Sales Proficiency
  • Report Generation
  • Call Management
  • Account Updating
  • Inbound and Outbound Calling
  • Data Entry
  • Order Fulfillment

Timeline

Customer Service Advisor

Alaro motors
06.2021 - 12.2023

Customer Service Representative

United bank of Africa
07.2018 - 04.2021

Sales Associate

Sweet Sensation
05.2016 - 02.2018

Diploma - IT Business Analysis

New Brunswick Community College

Higher National Diploma - Marketing

Moshood Abiola Polytechnic

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Victoria Sonuga