Anu Shetty
Mississauga
Summary
- Successfully managed high-volume administrative operations across telecommunications, insurance, and franchise environments, consistently maintaining accurate records, organized documentation systems, and structured workflows.
- Coordinated multi-calendar schedules, stakeholder communication, team priorities, and complex workflows with strong judgement and consistent follow-through.
- Prepared detailed statistical reports, operational summaries, performance analyses, and compliance documentation supporting senior leadership decision-making.
- Maintained 100% confidentiality when handling sensitive client, employee, and business information across multiple sectors.
- Strengthened process efficiency by introducing structured filing systems, refining communication channels, and creating clear procedural guides for staff.
- Demonstrated advanced problem-solving in time-sensitive situations, resolving escalations through policy understanding, calm communication, and analytical thinking.
Overview
2026
2026
years of professional experience
Work History
Franchise Owner
Little Caesars
2020 - Current
- Oversaw full daily operations of the franchise, maintaining strict adherence to corporate policies, regulatory requirements, operational standards, and financial accountability.
- Managed complex scheduling systems for multi-shift staff, ensuring full coverage, conflict resolution, and optimal workflow efficiency.
- Coordinated onboarding, training, performance reviews, and documentation for all employees, maintaining accurate personnel records and compliance files.
- Directed high-volume administrative functions including inventory tracking, invoice processing, vendor communication, banking reconciliation, payroll preparation, and corporate reporting.
- Maintained structured digital and physical filing systems for invoices, safety audits, compliance checklists, equipment maintenance logs, and corporate correspondence, ensuring fast retrieval and accuracy.
- Prepared weekly, monthly, and quarterly operational, financial, and performance reports, synthesizing large sets of numerical data for senior leadership review.
- Managed confidential employee, vendor, and financial records with strict professionalism, strong judgement, and adherence to privacy expectations.
- Led cross-functional communication between corporate offices, suppliers, inspectors, and staff, ensuring smooth coordination of information and timely completion of operational updates.
- Applied advanced problem-solving to urgent operational issues, staffing gaps, customer escalations, and supply shortages while maintaining calm, structured decision-making.
- Conducted regular safety and compliance audits, documented findings, and implemented corrective action plans in alignment with provincial health, fire, and workplace standards.
- Developed and maintained multi-calendar operational plans, including maintenance schedules, training sessions, deliveries, inspections, and promotional campaigns.
- Utilized modern POS systems, analytics dashboards, and digital record-keeping tools to monitor productivity, accuracy, and operational metrics.
- Demonstrated high-level multitasking skills in a fast-paced environment, coordinating staff, documentation, reporting, and communication streams simultaneously.
Advisory Board Member
Peel District School Board
2022 - 2024
- Contributed to structured decision-making processes for school improvement, safety, academic planning, and community engagement by participating in scheduled council meetings and collaborative discussions.
- Assisted in the coordination, planning, and scheduling of council meetings, ensuring agendas, supporting materials, and documentation were prepared and distributed in advance.
- Recorded, organized, and maintained meeting minutes, action items, reports, and follow-up documentation, ensuring accuracy, clarity, and alignment with school board guidelines.
- Collaborated with principals, educators, parents, and board representatives to gather input, synthesize information, and communicate updates clearly and professionally.
- Supported the development of structured plans for events, academic initiatives, safety reviews, and school-community programs by collecting data, preparing summaries, and documenting outcomes.
- Reviewed policy updates, school board communications, and procedural guidelines, ensuring council decisions aligned with established regulations and governance standards.
- Managed confidential student, parent, and committee information with strong judgement and adherence to school board privacy expectations.
- Coordinated communication between committee members, school leadership, and parent groups, ensuring clarity, transparency, and timely follow-up on outstanding matters.
- Assisted in preparing presentations, information summaries, and recommendation notes to support school administration and council initiatives.
- Identified process gaps, proposed improvements, and contributed to structured problem-solving discussions regarding school operations and student experience.
- Supported event planning, volunteer coordination, and logistical arrangements by organizing schedules, verifying requirements, and ensuring accurate record keeping.
- Served as a liaison to ensure concerns, inquiries, and feedback were documented properly, tracked, and communicated respectfully to the appropriate channels.
Administrative Coordinator
Stabler Insurance Brokerage
2003 - 2006
- Oversaw full daily operations of the franchise, maintaining strict adherence to corporate policies, regulatory requirements, operational standards, and financial accountability.
- Managed complex scheduling systems for multi-shift staff, ensuring full coverage, conflict resolution, and optimal workflow efficiency.
- Coordinated onboarding, training, performance reviews, and documentation for all employees, maintaining accurate personnel records and compliance files.
- Directed high-volume administrative functions including inventory tracking, invoice processing, vendor communication, banking reconciliation, payroll preparation, and corporate reporting.
- Maintained structured digital and physical filing systems for invoices, safety audits, compliance checklists, equipment maintenance logs, and corporate correspondence, ensuring fast retrieval and accuracy.
- Prepared weekly, monthly, and quarterly operational, financial, and performance reports, synthesizing large sets of numerical data for senior leadership review.
- Managed confidential employee, vendor, and financial records with strict professionalism, strong judgement, and adherence to privacy expectations.
- Led cross-functional communication between corporate offices, suppliers, inspectors, and staff, ensuring smooth coordination of information and timely completion of operational updates.
- Applied advanced problem-solving to urgent operational issues, staffing gaps, customer escalations, and supply shortages while maintaining calm, structured decision-making.
- Conducted regular safety and compliance audits, documented findings, and implemented corrective action plans in alignment with provincial health, fire, and workplace standards.
- Developed and maintained multi-calendar operational plans, including maintenance schedules, training sessions, deliveries, inspections, and promotional campaigns.
- Utilized modern POS systems, analytics dashboards, and digital record-keeping tools to monitor productivity, accuracy, and operational metrics.
- Demonstrated high-level multitasking skills in a fast-paced environment, coordinating staff, documentation, reporting, and communication streams simultaneously.
Senior Sales Consultant & Team Lead Co/ordinator
Rogers Communications
2006 - 2019
- Provided advanced support to high-volume client portfolios, conducting structured interviews to assess needs, document detailed case notes, and prepare accurate service summaries.
- Coordinated daily priorities for team members, maintaining multi-calendar schedules, shift rotations, training sessions, and performance checkpoints with precision and fairness.
- Managed end-to-end administrative tasks including digital documentation, account updates, confidential record maintenance, contract processing, and compliance verification.
- Assisted senior leadership by preparing statistical dashboards, sales analytics, operational summaries, and weekly performance reports, ensuring error-free data.
- Led escalated client inquiries requiring strong judgement, calm communication, and the ability to interpret complex information while upholding corporate policies.
- Collaborated with cross-functional departments—technical support, customer care, finance, fraud prevention, and business operations—to resolve complex cases and streamline workflows.
- Documented all interactions, decisions, and follow-ups in internal systems with high accuracy, supporting transparency and accountability in case handling.
- Conducted quality checks on team documentation, ensuring adherence to standards, consistency, and clarity in internal records.
- Supported new-hire onboarding by preparing knowledge guides, training materials, and procedural checklists, reinforcing compliance and operational consistency.
- Led daily team briefings, captured minutes, summarized action items, and ensured follow-through on outstanding tasks.
- Maintained organized digital filing systems for correspondence, client records, reports, and performance documentation, ensuring efficient retrieval and audit readiness.
- Managed confidential client information and corporate documents with discretion, sound judgement, and adherence to privacy guidelines.
- Utilized advanced CRM, database systems, and reporting tools to update cases, track outcomes, and ensure accuracy in all entries and documentation.
- Resolved multi-step, time-sensitive issues requiring coordination between various internal units and external stakeholders, applying strong analytical and communication skills.
Education
Honors Degree in Accounting, Finance And Economics -
Ramniranjan Andilal Podar College of Commerce And Economics
Bombay, IndiaBachelor of Health Science -
University of The People
Pasadena, CaliforniaSkills
- COMPUTER PROFICIENCY;-
- Word Processing: drafting letters, reports, summaries, and structured documentation
- Presentations: creating clear, organized, professional slide decks
- Spreadsheets: data entry, analysis, formatting, audits, formulas, tables
- Databases: updating records, retrieving information, maintaining accuracy
- Email Platforms: professional communication, scheduling, follow-up tracking
- Internet Applications: research, information gathering, verification
- Management Information Systems (MIS): navigating dashboards, updating entries, ensuring accurate system documentation
- TECHNICAL SkILLlS:-
- i have knowledge of the functions and rules of the Ontario Courts of Justice, relevant legislation and legal terminology
- ANALYTICAL & PROBLEM SOLVING SKILLS:-
- i have judgement and problem solving skills
- I have the ability to work independently and as part of a team
- I possess analytical skills to assist with the compilation of statistical data
- Communication & Organisation skills:-
- Organizational, coordination and planning skills to assist with the scheduling of court sittings
- The ability to work under pressure in a fast-paced environment with competing priorities Communication and interpersonal skills to liaise with tact and diplomacy with judges, staff, counsel and the public
Languages
English
Full Professional
Timeline
Franchise Owner
Little Caesars
2020 - Current
Advisory Board Member
Peel District School Board
2022 - 2024
Administrative Coordinator
Stabler Insurance Brokerage
2003 - 2006
Senior Sales Consultant & Team Lead Co/ordinator
Rogers Communications
2006 - 2019
Honors Degree in Accounting, Finance And Economics -
Ramniranjan Andilal Podar College of Commerce And Economics
Bachelor of Health Science -
University of The People