Anu Sharma
Surrey
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Manager
Dollarama
01.2024 - Current
- Approved pay rolls and controlled all the office duties
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Made schedules and handled all the office work.
Receptionist
Aim Dental Centre
08.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered and quickly redirected large volume of calls on central system.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases. Completed relevant insurance and other claim forms.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and dental staff, ensuring clarity in information exchange.
Team Leader
Dollarama
02.2017 - 07.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of Number members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer service.
RECEPTIONIST
King Immigration
01.2016 - 12.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Medical Office Assistant
Sprott Shaw College
Surrey, BCDental Receptionist - Dental
Dental Receptionist Course
Optimum Dental Service Agency07-2022
Associate Of Science - Health Sciences
Langara College
Vancouver, BC08.2019
Skills
- Customer and Client Relations
- Telephone Skills
- Database Administration
- Office Equipment Operation
- Time Management
- Staff Management
- Verbal and Written Communication
- PC Proficiency
- Organization Skills
- Reception Desk Management
- Schedule Management
- Office Administration
- Microsoft Office
- Word Processing
- Claim Handling
- Making Appointments
- Appointment Booking
- Documentation
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Coaching and mentoring
Languages
English, Hindi and Punjabi
Native or Bilingual
Timeline
Manager
Dollarama
01.2024 - Current
Receptionist
Aim Dental Centre
08.2022 - 12.2023
Team Leader
Dollarama
02.2017 - 07.2022
RECEPTIONIST
King Immigration
01.2016 - 12.2016
Associate Of Science - Health Sciences
Langara College
Medical Office Assistant
Sprott Shaw College
Dental Receptionist - Dental
Dental Receptionist Course