Anu Sharma
Regina,SK
Summary
Adept at enhancing student IELTS performance through innovative instructional practices and effective lesson planning, as demonstrated at Smart World Advisors. Excelled in fostering customer relationships and managing class schedules, achieving significant improvements in team productivity and student confidence. Skilled in both learning management systems and active listening, ensuring tailored educational experiences.
Overview
9
9
years of professional experience
Work History
Academic Ielts Coordinator and Office Manager
Smart World Adivisors
04.2019 - 01.2024
- Performed searches for customer passport applications, as requested.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Operated various office equipments in the preparation, processing and mailing of passport and passport related documents.
- Providing instructions to the teachers on material evaluated in listening, speaking, reading and writing modules of IELTS General training and Academic examinations.
- Maintained duties of non academic staff to keep front desk office functioning smoothly.
- Designed and delivered monthly teacher development training
IELTS Trainer and Front End Coordinator
Trustlink Educational
01.2018 - 03.2019
- Manage customer complaints and rectified issues to complete satisfaction.
- Prepared everday classroom material by using wordpad, microsoft word and excel.
- Providing instructions on material evaluated in listening, speaking, reading and writing sections of ielts General training and Academic examinations.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Organized workshops for students focusing on advanced vocabulary development, grammar accuracy, and idiomatic expressions essential for high-scoring IELTS performance.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
IELTS Counsellor
Touchstone Educationals
08.2014 - 12.2017
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of students and staff interactions, assessments, and progress notes for effective class and office management.
- Parterned with marketing team to translate product features into customer value prepositions to be used in consumer messaging.
- Prepare documents and fill the passport applications form online of students .
Education
Bachelor of Engineering Technology - Electronics And Communication
Rayat Bahra Group of Institute
Patiala Punjab India07.2014
High School Diploma -
RIMT Polytechnic College
Mandi Gobindgarh Punjab India07.2011
Skills
Instructional practices
Employment plan development
Understand various learning style
Class schedule management
lesson planning expert
Proficient in creating and maintaining schedules
Learning management system proficiency
Online instructions
Computer-Aided training
Customer service
Active listening
Customer service and relationship building
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Academic Ielts Coordinator and Office Manager
Smart World Adivisors
04.2019 - 01.2024
IELTS Trainer and Front End Coordinator
Trustlink Educational
01.2018 - 03.2019
IELTS Counsellor
Touchstone Educationals
08.2014 - 12.2017
Bachelor of Engineering Technology - Electronics And Communication
Rayat Bahra Group of Institute
High School Diploma -
RIMT Polytechnic College
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