ANU SHABU
Kitchener,ON
Summary
Dedicated Professional with a strong desire and steadfast commitment to deliver exceptional results by providing clients with meaningful strategic advice. Skilled at guiding customers through complex application processes, addressing inquiries, and ensuring legal compliance. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Powder Coating Specialist
Kuntz Electroplating Inc.
10.2023 - Current
- Operating Equipment: Use application equipment and other relevant tools to operate powder coating machines.
- Documentation and Record-keeping: Maintaining detailed records of tasks performed and the quality control checks.
- Quality control involves checking completed goods to meet general quality requirements.
- Maintained current understanding of market conditions, compliance standards and best practices.
Customer Service Associate Cashier
Walmart
05.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Senior Visa Consultant
Visa Roots
Cochin, Kerala, India
01.2021 - 12.2021
- Requesting documentation or gathering data to support claims regarding application and determining accuracy of application information
- Provided advice and assistance to clients concerning visa options, eligibility, and merits of lodging application
- Identified and analyzed processing issues to communicate situational status and resolutions and develop improvement plans to address chronic client problems
- Assisting immigrants with document filing procedures and legal representation in order to obtain work authorization.
- Conducted settlement negotiations and increased sales by 10%.
Operations Lead
VFS Global
09.2017 - 03.2020
- Document scrutiny and collection for visa processing
- Communication with clients, the management team, and the Embassy or Consulate to confirm the execution of company processes and client queries
- Providing advice and guidance on immigration policies, Examining, and verifying Passport and Visa documents.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Customer Service Associate
Star Electricals
Cochin, Kerala, India
11.2015 - 04.2017
- Oversaw effective file management to keep office records up to date
- Managed office correspondence, including emails, phone calls, and mail, efficiently and promptly
- Communicated with office managers to understand department priorities and workload.
Education
Global Business Management -
Sault College
Sault Ste. Marie, ON08.2023
Bachelor of Commerce -
Bundelkhand University
Jhansi, India08.2015
HSC -
Army School Jhansi Cantt
Jhansi, India03.2012
SSLC -
Army School Jhansi Cantt
Jhansi, India03.2010
Skills
- Leadership and Teamwork
- Critical thinking and problem-solving
- Microsoft Office
- Customer Service
- Communication Skills
- Management
- Tally ERP 9
- Administrative Abilities
- Visa Compliance Expertise
- Elevator Sales Pitch
- Sales and Marketing Tools
References
- Jibin Kuriakose , Rona, 2269984548 and others on request
Certification
FITT Diploma in International Trade
Timeline
Powder Coating Specialist
Kuntz Electroplating Inc.
10.2023 - Current
Customer Service Associate Cashier
Walmart
05.2022 - 12.2022
Senior Visa Consultant
Visa Roots
01.2021 - 12.2021
Operations Lead
VFS Global
09.2017 - 03.2020
Customer Service Associate
Star Electricals
11.2015 - 04.2017
Global Business Management -
Sault College
Bachelor of Commerce -
Bundelkhand University
HSC -
Army School Jhansi Cantt
SSLC -
Army School Jhansi Cantt
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