Anu Olatunde
Winnipeg
Summary
Motivated Actuarial Mathematics student at the University of Manitoba’s I.H. Asper School of Business, with a strong foundation in financial analysis, statistical modeling, and data-driven decision-making. Eager to leverage academic skills in probability, statistics, and data analysis to contribute to financial modeling, reporting, and insights at IG Wealth Management. Passionate about pursuing a career in Corporate Finance, with a goal of obtaining the CFA designation post-graduation.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TeleSolution
05.2024 - Current
- Delivered high-quality service, achieving a 95% first-contact resolution rate and contributing to a 20% increase in customer satisfaction.
• Analyzed customer data to resolve complex inquiries, identifying patterns and opportunities for improvement.
• Managed customer records and transactions, ensuring data integrity and efficiency.
• Developed strong communication, problem-solving, and analytical skills in a dynamic, fast-paced environment. - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
Event Day Staff
Blue Bomber
05.2024 - 09.2024
- Worked collaboratively with a team to ensure smooth event operations and enhance the fan experience, demonstrating strong teamwork and organizational skills
- Supported the implementation of community outreach programs, showing adaptability and commitment to creating positive experiences for attendees
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Customer Service Representative
New Mercies
02.2020 - 12.2022
- Responded to customer inquiries and provided detailed product information, resolving complaints efficiently to ensure high customer satisfaction and trust.
- Maintained detailed transaction records and followed procedures to ensure compliance with company policies, mirroring focus on risk management and compliance
- Analyzed customer data and trends to identify areas for process improvement, providing valuable insights that contributed to service enhancements.
- Maintained accurate transaction records, following company procedures to ensure compliance with established policies and regulatory guidelines, demonstrating an attention to risk management and compliance
Education
BBA - Double Major: Actuarial Mathematics And Finance
Asper School of Business, University of Manitoba
Winnipeg, ManitobaSkills
- Financial Analysis & Modeling: Experienced in financial modeling, data analysis, and generating insights to support business decisions
- Analytical & Problem-Solving: Proficient in statistical techniques, data interpretation, and providing actionable insights for improved outcomes
- Communication: Strong written and verbal communication skills with a focus on presenting complex analyses to diverse audiences
- Teamwork & Leadership: Able to collaborate effectively in teams while also demonstrating initiative and leadership in projects
- Tools & Software: Proficient in Microsoft Excel (including financial modeling), Power BI, PowerPoint, Teams, SharePoint, and Outlook
- Data Entry & Management: Proven ability to input, update, and verify data in various databases and spreadsheets with a focus on accuracy and efficiency
- Attention to Detail: Expertise in ensuring data integrity and completeness while minimizing errors, ensuring high-quality work
Extra-Curricular Activities
Member, Actuarial Society Member, University of Manitoba Actuarial Club (UMAC), Actively participated in industry workshops and networking events, building professional connections and staying current with industry trends.
EXTRACURRICULAR
Member, Actuarial Society
University of Manitoba Actuarial Club (UMAC)
• Participated in workshops and networking events focused on financial analysis, modeling, and industry trends.
• Collaborated with peers on projects involving actuarial data analysis, providing insights for decision-making.
Timeline
Customer Service Representative
TeleSolution
05.2024 - Current
Event Day Staff
Blue Bomber
05.2024 - 09.2024
Customer Service Representative
New Mercies
02.2020 - 12.2022
BBA - Double Major: Actuarial Mathematics And Finance
Asper School of Business, University of Manitoba
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