Anu Lalu
Sydney,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hudson Bay
08.2022 - Current
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Administrator
JJ Dental
02.2019 - 06.2021
- Maintained database systems to track and analyze operational data.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Education
MBA - Business Administration
Cape Breton University
Sydney, NS03.2024
BBA - Accounting And Finance
ST Thomas College
Kerala04.2020
Skills
- Quality Control
- Customer Retention Strategies
- Inbound Call Management
- Data Collection
- customer service
- online banking
- strong communication skill
- Digital Literacy
Languages
English
Native or Bilingual
Certification
- The Fundamentals of Digital Marketing-Google Digital Unlocked
- Introduction to Financial Markets-University Of Toronto
- Budgeting and Scheduling Project-UCI
- Competitive Strategy -LMU
Timeline
Customer Service Representative
Hudson Bay
08.2022 - Current
Administrator
JJ Dental
02.2019 - 06.2021
MBA - Business Administration
Cape Breton University
BBA - Accounting And Finance
ST Thomas College
Similar Profiles
Navpreet KaurNavpreet Kaur
Sales Representative at Hudson Bay Company, The Bay, Hudson Bay CenterSales Representative at Hudson Bay Company, The Bay, Hudson Bay Center
Monica AndhavarapuMonica Andhavarapu
Associate at Hudson Bay Company, The Bay, Hudson Bay CenterAssociate at Hudson Bay Company, The Bay, Hudson Bay Center
Mersedeh RazaviMersedeh Razavi
Sales Associate at Hudson Bay Company, The Bay, Hudson Bay CenterSales Associate at Hudson Bay Company, The Bay, Hudson Bay Center
Sartaj SidhuSartaj Sidhu
Sales Representative at Hudson BaySales Representative at Hudson Bay
Keira Lynn PinoKeira Lynn Pino
Hostess at The Freight Shed at the Terrace RestaurantHostess at The Freight Shed at the Terrace Restaurant