ANU GUNASEKERA
Vancouver,Canada
Summary
With nine years of experience in business administration and legal compliance, I bring a unique blend of skills in strategic problem-solving and client relationship management. I hold an MBA from Canada, with a focus on marketing, finance, and intercultural communication. As a Legal Company Secretary, Legal Researcher, and Activity Educational Coordinator, I’ve successfully navigated complex business challenges and delivered actionable solutions. My time as a service worker in Canada (over two years) strengthened my customer service and communication abilities. I’ve also worked on Riipen projects, collaborating with Canadian organizations to shape strategic decisions. Fluent in English and Sinhala, I am seeking full-time opportunities to apply my expertise and contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Crew Member
Mc Donalds
04.2023 - 06.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Activity Educational Coordinator
My Pace
01.2020 - 12.2022
- At My Pace, a specialized institute for children with special needs, I worked as an activity educational coordinator, reporting directly to the managing director.
- Collaborated with staff to design and organize tailored activities for children, developing customized lesson plans, adapting materials, and using effective communication strategies for diverse needs.
- Managed operations and schedules, improving team efficiency by 30%.
- Assisted in creating reports and presentations, ensuring 98% accuracy and timeliness.
Legal Intern
D.L. & F. De Saram
06.2012 - 11.2015
- Company Overview: D.L. & F. De Saram is one of Sri Lanka's oldest and most respected law firms, established in 1841. Reported directly to the corporate advisory manager.
- Guided clients through company registration processes, achieving 100% compliance with legal standards.
- Conducted title searches and managed board meetings, ensuring a 95% on-time completion rate.
- Drafted and maintained legal documents with accuracy and adherence to regulations.
Legal Company Secretary
F. J. & G. De Saram
01.2012 - 05.2012
- Company Overview: F. J. & G. De Saram is a well-established law firm in Sri Lanka, founded in 1841, specializing in corporate, commercial, and litigation services. Reporting to litigation partner.
- Conducted property title searches, reducing transaction errors by 15%.
- Prepared legal documents with compliance to regulatory standards.
- Supported court filings and administrative tasks, meeting all deadlines efficiently.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC10.2024
Bachelor of Law - Law
University of London
London, UK09.2013
Bachelor of Arts - Business Administration
University of Staffordshire
London, UK09.2010
Skills
- Project prioritization
- Qualitative and quantitative analysis
- Drafting and reviewing documents
- Skilled in relationship building
- Confidential information protection
- Client management expertise
- Detail-oriented accuracy
- Employee coordination
- Inventory management
Accomplishments
- Certified Digital Marketing Associate, Digital Marketing Institute 2024.
- Associate Member, CIM, Chartered Managers Canada 2024.
- Introduction to Cyber Security, Coursera Instructor Network 2024.
- Financial Accounting, University Canada West 2023.
- Academic Writing Strategies, University Canada West 2023.
- Certificate Course in Human Resources Management 2008.
- Higher National Diploma in Counseling 2021.
Certifications:
Awards:
Certification
- Certified Digital Marketing Associate, Digital Marketing Institute, 2024
- Associate Member, CIM, Chartered Managers Canada, 2024
- Introduction to Cyber Security, Coursera Instructor Network, 2024
- Financial Accounting, University Canada West, 2023
- Academic Writing Strategies, University Canada West, 2023
Languages
English
Sinhalese
Awards
- Certificate Course in Human Resources Management, 2008
- Higher National Diploma in Counselling, 2021
Timeline
Barista
Starbucks
08.2024 - Current
Crew Member
Mc Donalds
04.2023 - 06.2024
Activity Educational Coordinator
My Pace
01.2020 - 12.2022
Legal Intern
D.L. & F. De Saram
06.2012 - 11.2015
Legal Company Secretary
F. J. & G. De Saram
01.2012 - 05.2012
MBA - Business Administration And Management
University Canada West
Bachelor of Law - Law
University of London
Bachelor of Arts - Business Administration
University of Staffordshire
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