ANU BABY
BELLEVILLE,ONTARIO
Summary
Proven leader and effective communicator, adept at resolving customer inquiries and improving service metrics at the University of Toronto. Excelled in multitasking and organization, enhancing team productivity and customer satisfaction. Skilled in Microsoft Office and relationship building, I consistently foster positive vendor and client relations, ensuring timely and accurate service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
UNIVERSITY OF TORONTO
09.2023 - 12.2024
- Resolved customer inquiries by providing timely and accurate information.
- Compiled daily reports to summarize team activities and customer interactions.
- Identified areas for improvement by analyzing customer feedback and service metrics.
- Tracked service trends to provide insights for strategic planning.
Cashier
Asian Gourmet Restaurant
07.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Import and Export Coordinator
TC Construction
02.2021 - 10.2022
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
Education
Post Graduate Diploma - Supply Chain Management
Lambton College of Applied Arts And Technology
Mississauga, ON01-2024
Bachelors of Commerce - Finance And Accounting
Mahatma Gandhi University
Kerala, India08-2020
Skills
- Complaint handling
- Inside sales
- Data entry
- Continuous improvement
- Relationship building
- Problem-solving and time management
- Teamwork and collaboration
- Multitasking and organization
- Excellent communication
- Organizational skills and support service
- Customer service management
- Microsoft office
Languages
English
Full Professional
Timeline
Customer Service Representative Team Lead
UNIVERSITY OF TORONTO
09.2023 - 12.2024
Cashier
Asian Gourmet Restaurant
07.2023 - 12.2024
Import and Export Coordinator
TC Construction
02.2021 - 10.2022
Post Graduate Diploma - Supply Chain Management
Lambton College of Applied Arts And Technology
Bachelors of Commerce - Finance And Accounting
Mahatma Gandhi University
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