Anu Anu
Markham,ON
Summary
Client-focused professional with experience in personal support, customer service, and administrative roles. Delivered effective care, managed front desk operations, processed transactions, and maintained precise records. Exceptional communication and interpersonal skills foster strong relationships with clients and customers.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Care Manager Union
Sunrise of Unionville (Retirement Community)
Unionville, Ontario
04.2026 - Current
- Provided compassionate assistance with activities of daily living (ADLs), including personal hygiene, grooming, dressing, and mobility support.
- Collaborated with family members to update on client progress and care needs, enhancing overall well-being.
- Facilitated group and individual activities to promote residents’ physical, emotional, and social engagement.
- Completed routine housekeeping duties while following infection control and safety practices to create a comfortable environment for clients.
Front Desk Cashier
FreshCo
Markham, Ontario
04.2023 - Current
- Processed 100+ customer transactions per shift with accuracy and efficiency using POS systems.
- Processed cash, credit, debit, and mobile payments accurately to maintain high customer service standards.
- Assisted customers with purchases, returns, refunds, and inquiries to enhance overall shopping experience.
- Verified product pricing, discounts, and promotional offers to ensure accurate billing and support customer satisfaction.
Receptionist Assistant
India 365 Restaurant
Scarborough, ON
01.2023 - 12.2024
- Provided exceptional customer service by addressing client inquiries and resolving concerns in person, by phone, and via email.
- Managed reservation scheduling and seating assignments to optimize service flow and improve guest satisfaction.
- Trained and mentored new team members on service standards and company policies, fostering consistent customer service across the team.
- Managed cash register operations, accurately processed customer payments, and balanced cash drawers at end of each shift to ensure financial accuracy.
Education
NACC Certification - Personal Support Worker (PSW)
JRS College of Business & Healthcare
Scarborough05-2026
High School Diploma -
Loyalist College of Applied Arts And Technology
Toronto, ON08-2024
Skills
- Personal care assistance
- Client assessment
- Health and safety practices
- Activity planning
- Client communication
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Problem identification
- Financial record keeping
- Active listening
Certification
- NACC - Personal Support Worker
Affiliations
- Volunteer in Sunrise of Unionville(PSW)- 2 months
Timeline
Care Manager Union
Sunrise of Unionville (Retirement Community)
04.2026 - Current
Front Desk Cashier
FreshCo
04.2023 - Current
Receptionist Assistant
India 365 Restaurant
01.2023 - 12.2024
NACC Certification - Personal Support Worker (PSW)
JRS College of Business & Healthcare
High School Diploma -
Loyalist College of Applied Arts And Technology